2944 Protective Services Supervisor – Family and Childrens Services (FCS) Human Services Agency (HSA) (2944) (X00122)

Under general direction the Protective Services Supervisor oversees plans prioritizes reviews and participates in the work of a unit responsible for providing casework management. Initial and continuing assessments and processing services in various Family and Childrens Services Programs.

ESSENTIAL DUTIES AND FUNCTIONS

According to Civil Service Commission Rule 109 the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Models accountability by following Federal and State laws and ensures staff are informed about law and policy changes that affect their work.
2. Consults with staff on case management case decisions and court reports
3. Ensures assessments case plans and other practices are consistent with the Integrated Core Practice Model (ICPM) and effectively utilizes designated tools.
4. Identifies and implements tools (e.g. dashboards data points charts) to monitor outcomes and measure effectiveness and casework practices.
5. Demonstrates commitment to the professional development of staff and provides opportunities for staff to gain new knowledge and skills through multiple strategies (e.g. training coaching and leadership opportunities)
6. Meets regularly with staff and stakeholders (e.g. children families community members and Tribes) to understand their perspectives; develops consensus and creates a path forward that is sensitive to the varied needs and concerns of all parties.
7. Holds regular supervision meetings with staff to review casework for fidelity to the ICPM and seeks input and develops solutions for issues that impact the services for children youth and families provided by the Agency.
8. Sets performance standards and supports and motivates staff to achieve performance goals by overseeing workload distribution skill development and service quality
9. Leads performance discussions and appropriate actions needed using progressive discipline when necessary.
10. Involves staff in implementation and system improvement by setting unit goals together and communicating them in meetings and supervision.
11. Assists colleagues as needed including overseeing other work units holding team meetings and collaborating on case planning.
12. Assists and covers caseworkers as needed to ensure cases are worked on and moved forward in a timely manner.
13. Provides information to management about staff performance gaps in staffing and available services resource needs or other concerns.
14. Builds partnerships with community service providers that have cultural ties to families by gathering input from staff and families and identifying new service partners.
15. Composes correspondence when necessary to other HSA staff community members other agencies and others.
16. Empowers staff to voice concerns and successes and fosters leadership within staff by recognizing and boosting confidence in them.
17. Addresses concerns/worries and ideas about implementing supporting and sustaining ICPM.

Qualifications :

Education:

1. A Masters Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR
2. A Masters degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy Clinical Counseling Mental Health Counseling Addiction Counseling and Counseling Psychology;

Experience: Two (2) years of experience as a social service case manager in the field of child welfare services;

License and Certification: Positions require possession of an appropriate a valid California Drivers License.

SPECIAL REQUIREMENTS

• The essential duties of this position require incumbents to: drive usually outside the City of San Francisco; to get in and out of vehicles climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds.
• A current copy of the drivers license and a current Motor Vehicle Record (MVR) must be submitted prior to appointment. Applicants must possess a good driving record defined as not having the driving privilege suspended revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years. Violations will be reviewed on an individual basis and may be cause for non-selection or disciplinary action if employed. 
• Incumbents are required to work after standard work hours in the After Hours Program on a rotational basis which includes nights and weekends.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores.

Selection Procedures:

Supplemental Questionnaire Evaluation: (Weight 100%)

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure knowledge skills and/or abilities in job-related areas which may include but not be limited to:

Knowledge of: relevant federal state local and departmental laws policies and procedures relating to Adult Services including IHSS Protective Services and Family and Childrens Services; the legal system pertaining to Adult Protective Services and Family and Children

Ability to: coach organize and review the work of professional and technical staff; promote good human relations with clients coworkers administrators and community representatives; solve problems and resolve conflicts; make decisions using sound judgment

Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director.

A passing score must be achieved on the Training and Experience Evaluation to continue in the selection process.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI plagiarized answers or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and therefore test questions and answers are not available for public inspection or review.

Additional Information :

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification please see the citys Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit to begin your application process.  

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues. 

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Exam Analyst Information: If you have any questions regarding this recruitment or application process please contact the exam analyst Ryan Brown by telephone or by email at . 

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time