Administrative Support Services Specialist Nebraska Peer Center

At Heartland Family Service we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects ofworking with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities and like a fast pace collaborative and team oriented environment then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This position provides administrative support to Nebraska CCBHC programs primarily based at the Nebraska Peer Center with additional support to programs including Assertive Community Treatment. Responsibilities include maintaining records entering and tracking data in the electronic health record coordinating scheduling and services preparing reports and materials and serving as a welcoming point of contact for individuals accessing services.

The ideal candidate is organized detail oriented and able to manage multiple priorities in a fast paced environment. Professionalism sound judgment problem solving skills and a commitment to recovery oriented person centered services are essential.

Work schedules are subject to change based on program needs. Schedules are assigned by the supervisor.

Compensation: between $16.51 and $19.69 per hour (wage is determined by total years of relevant experience)
Work Schedule: 37.5 hours per week

• *Performs reception duties accurately taking messages giving appropriate directions to clients and general public assists visitors clients and staff in processing their inquiries and responds to all fax email and voicemail inquiries.
• *Refers callers and clients to appropriate HFS program advises them of HFS policies and procedures and assists with crisis intervention and resource assistance.
• *Manages client health record and files include uploading files transfers and requests for information.
• *Schedules client appointments within Nebraska ACT Program Nebraska Behavioral Health Psychiatric Services and checks clients in to their appointments.
• *Takes client insurance or payment information completes the pre-authorization process advises on and manages sliding fee scale paperwork and takes client payments.
• *Conducts client appointment reminder calls.
• *Performs secretarial and support staff duties and responsibilities which include but are not limited to typing filing and support for Nebraska CCBHC programming.
• *Is punctual and dependable. Maintains clean and organized reception area and performs opening and/or closing duties.
• *Responsible for coordinating the tracking ordering and replenishment of program and office supplies to ensure interrupted operations.
• Displays a courteous and caring attitude at all times to the clientele volunteers and visitors of the agency.
• Cooperates and collaborates with program area staff volunteers and other agency staff.
• Abides by all specific program and agency procedures policies and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Responsible for grant data entry and coordination with external and internal staff.
• Creates maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencys ongoing fundraising and friend-raising efforts.
• * Essential functions of this job are to be performed on company physical work site

*DENOTES ESSENTIAL JOB FUNCTIONS

Required Experience:

IC