Part Time Teller

Merchants BankWinona (102 East Third Street) is seeking a part-time Teller to join our team. This role will be 20-25 hours a week with 2-3 Saturdays a month. Hours vary Monday through Friday 7:15-5:45 and Saturday 7:45-12:15. This position could work at any of our Winona or Goodview are looking for someone that is friendly outgoing a quick learner and team player. Duties include providing excellent customer service cross selling products and services and processing all types of banking transactions. 1 year of cash handling and customer service experience preferred. Merchants Bank offers competitive wages and benefits for our part-time employees including vision insurance 401(k) retirement plan; bonus plan; paid time off; and a variety of voluntary supplemental insurance on Apply Now or apply in personat Merchants Bank Winona (102 E 3rdStreet). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Summary: This position is considered one of our most critical front-line customer contact positions as our customers have direct contact with tellers for many of their banking transactions. Tellers serve as a primary point of contact for customers assisting them with various financial transactions. Tellers are responsible for all cash-related transactions in addition to transactions involving paper documents. Tellers are responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. Tellers also play an important role in fraud play a vital role in providing exceptional customer experiences. For many customers tellers are their primary contact with the bank. Customer service is measured by the degree to which the teller provides excellent service to customers and maintains relationships with co-workers to ensure a more positive working :Exceptional Customer Service:Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).Be efficient and accurate when processing customer transactions as outlined in current policies and proceduresProvide excellent customer service by greeting customers and seeking to understand their needs. Resolve customer issues and concerns promptly and effectively; escalate when proficient and be able to assist customers on banking systems and anything else the customer may need assistance calm professional and focused under Building:Build strong relationships with customers to understand their financial goals and identify opportunities to meet their long-term customer loyalty through ongoing relationship management and exceptional strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas. Sales and Business Development:Collaborate with other team members to achieve branch sales goals and contribute to overall business to all customers inquires and forward any appropriate requests to other bank products by answering inquires; inform customers of new services and product Knowledge:Maintain basic knowledge of the banks products services and customers on the features benefits and terms of various banking products to help them make informed and Risk Management:Complete all required compliance training and certifications on time to maintain a comprehensive understanding of compliance Privacy Codes/Security word as well as update email addresses and contact transactions efficiently and accurately ensuring compliance with internal policies procedures controls and banking all bank policies procedures and regulatory guidelines to ensure compliance and mitigate to security and fraud prevention measures to safeguard customer information and bank information regarding legal and fraud issues to protect customers and retailers against :Accurately submit customer workflow/task requests as required in the appropriate with any and all audit regulations concerning the security of your work area and branch working in the Teller area process financial transactions including receiving deposits and loan payments cashing checks issuing withdrawals recording night deposits selling cashiers checks and money orders as well as answering customer questions. Maintain a balanced cash drawer and maintain an accurate supply of cash and time to complete duties without sacrificing service to a neat and organized work area Performs all other duties as assigned to increase performance of Merchants. Accept request to cross-train for additional position will report directly to the Lead Teller with performance and direction engagement from the Market with other team members to ensure branch operations run smoothly and to supervisory guidance and direction ask good questions listen and do the appropriate detective work to either help yourself or our customers. Participate in community activities to actively promote the to a positive working environment through words and and dependable on-time attendance is an essential function of the Working Conditions:Climate-controlled inside working environment with low noise level. No environmental hazards or chemicals. While performing the duties of this job the employee is regularly required to stand; must occasionally lift and/or move up to 35 pounds. This position requires extensive work on a computer system coin machine currency counter and copier. Average ability in manual dexterity finger dexterity and motor coordination. Able to speak see and and Skill Requirements:1 year of cash handling and/or customer service experience preferred. Strong computer system proficiency. Attention to to multitask and prioritize. Above-average ability or aptitude in the areas of reasoning and math skills (addition subtraction multiplication and division.)Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines. Ability to interact with others to follow established guidelines and of general bank products and services :Responsible to the Lead Teller for fulfillment of Teller functions. Will have extensive contact with internal and external customers and is to conduct relationships in a manner that will enhance overall image of the Bank.