Customer Service Representative
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
A job at Sasol is a career made by you with purpose development opportunities benefits to support every stage of life and a working culture that embraces flexibility diversity and inclusion. Learn more.
Purpose of Job
Process customer orders and make delivery commitments consistent with business rules product availability and logistics capabilities. Make prompt and accurate order entries post goods issues pricing and adjustment transactions. Identifies and resolves problems with orders and paperwork initiating and resolving CNRs and Non-Conformances when necessary. Process a mix of orders (export import domestic consignment credits debits returns and exchange).
Key Accountabilities
Manage domestic and international orders from order to cash while ensuring accurate and timely processing of orders in SAP accurate posting of shipments when applicable as well as invoice accuracy.
Establish and maintain contact with customers. Respond to incoming customer inquiries on order specifics and assist with general information (list price quotes new products product availability etc.).
Utilize proactive and/or reactive approach to prevent correct and inform customers on events that could result in non-conformances.
Maintain current information on Customer Master Data in SAP and accurate/complete customer files for historical documentation.
Maintain a daily desk routine including the monitoring of reports to ensure orders are clean and have deliveries shipments are on time and invoices are generated.
Provide data to other functional areas as needed (order information inventory levels customer historical data transit times freight costs etc.).
Support month-end closing process. Work with credit sales and customers on the collection of delinquent invoices.
Provide after-hours & weekend coverage. Provide backup coverage for other CS desks.
Comply with the Quality Management System requirements.
Formal Education
- High School/School Diploma or similar with 5 years customer service experience OR
- University Bachelors Degree in Business with 2 years customer service experience
Required Personal and Professional Skills
Professional communication attention to detail critical reasoning ability to multi-task organizational skills and team mindset
Build relationships with customers and promote good customer relations
Ability to collaborate professionally with a variety of disciplines (i.e. Manufacturing R&D P&O Logistics Accounting etc.)
Good software skills (Word Excel Outlook etc.)
Sasol (USA) Corporation is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race color religion creed age sex sexual orientation gender identity pregnancy national origin disability or protected veteran status as well as any other characteristic protected by applicable law regulation or local ordinance. For more information about your rights under the law see treats work-authorized job applicants equally in recruiting and hiring without regard to their citizenship status or national origin unless required by law regulation executive order government contract or determination by the Attorney General. Please note Sasol will not sponsor obtain and/or petition for temporary visa status (for example E F-1 H-1 H-2 L B J or TN) for candidates for this position and/or personnel hired for this position.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sasol is a global chemicals and energy company. We are a public company listed on the Johannesburg Stock Exchange in South Africa and the New York Stock Exchange in the United States.
