Senior Manager, Special Accounts Management Unit Operations
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
The Senior Manager Special Accounts Management Unit Operations is accountable for designing leading and continuously improving the operational framework controls and governance model supporting the Banks Special Accounts Management Unit (SAMU). This role provides senior operational leadership across defaulted and highrisk commercial lending portfolios ensuring that SAMU operations are scalable wellcontrolled and aligned with the Banks broader credit risk regulatory and capital protection objectives.
The role goes beyond daytoday execution to shape how SAMU operates including workflow design governance routines escalation models and crossfunctional coordination. The incumbent acts as a key partner to senior leaders across Credit Risk Finance Legal and Operations bringing forward insights recommendations and decisions with longerterm and enterpriselevel implications.
The core parts of your role would be to:
- Portfolio & Operational Management
- Lead the design and ongoing refinement of SAMU operational workflows controls and reporting frameworks to support effective management of defaulted and higherrisk commercial lending exposures.
- Provide senior operational oversight across SAMU portfolios ensuring consistency accuracy and scalability in account onboarding tracking classification and remediation processes.
- Establish and maintain governance routines that enable timely escalation informed decisionmaking and alignment across internal and external stakeholders.
- Oversee complex legal action and enforcement files setting standards for coordination with external counsel and internal partners and ensuring appropriate use of remedies and authorities.
- Ensure SAMU operational practices support accurate credit classification impairment recognition and default reporting in accordance with IFRS 9 and applicable regulatory guidance.
- Proactively identify operational regulatory and control risks within SAMU processes assessing downstream impacts to capital financial reporting and regulatory compliance.
- Partner with Risk Finance and Compliance teams to strengthen control environments documentation standards and audit readiness across SAMU activities.
- Own the operational interpretation and implementation of SAMUrelated credit remedial and restructuring policies ensuring consistent application across the portfolio.
- Identify systemic gaps inefficiencies or control weaknesses and lead the development of sustainable longerterm solutions rather than point fixes.
- Use data trend analysis and portfolio insights to recommend enhancements to processes governance models and reporting structures.
- Stakeholder Leadership & Influence
- Act as a senior operational advisor and escalation point for SAMU operations supporting informed decisionmaking by senior leadership.
- Lead crossfunctional collaboration with Relationship Management Credit Risk Legal Finance and Operations to align objectives clarify accountabilities and resolve complex operational issues.
- Translate complex operational and risk considerations into clear actionable insights for senior stakeholders.
Credit Risk & Regulatory Compliance
Policy Controls & Continuous Improvement
Lets Talk About You!
- Have a minimum of 5-7 years of commercial mortgage lending credit risk or restructuring.
- Business degree or a related discipline or similar professional designation or equivalent work experience.
- Strong working knowledge of mortgage enforcement remedies and foreclosure processes across Canada.
- Proficient credit analysis financial modeling and problem-solving skills with the ability to assess complex and incomplete information.
- Technical understanding of secured lending commercial real estate markets and end-to-end credit processes.
- Developed organizational and time-management skills with the ability to manage competing priorities under tight timelines.
- Demonstrated ability to operate effectively in a fast-paced high-intensity and evolving environment.
- Proven self-starter with the ability to work independently while exercising sound judgment and accountability.
- Excellent presentation skills and ability to professionally communicate with Senior Management and other stakeholders (both internal and external).
- Proficient in MS Office.
Job Complexities/Thinking Challenges
- The incumbent shall possess strong cognitive and professional judgement upon which they can rely in the ongoing management of their portfolio. The incumbent is required to follow corporate policies procedures and regulatory requirements to work through files and rationalize the recommendations or decisions made.
- The position demands strategic thinking market awareness and resilience as well as the ability to manage multiple tasks concurrently. Success in the role depends on the incumbents ability to synthesize information quickly and execute efficiently.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
