Client Experience Officer

Penrith - Australia

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Noro Music Therapy is a not-for-profit organisation with a team of Registered Music Therapists and musicians based in Western Sydney. We provide music therapy and music programs across aged care disability (NDIS) education and community programs operating from our clinic in the RoleThe Client Experience Officer is a vital front-of-house role within Noro Music Therapy responsible for creating a warm welcoming and professional environment for all clients families and visitors at our position is the first point of contact for clients accessing music therapy (allied health) services and plays a key role in ensuring an exceptional client experience from initial enquiry through to ongoing engagement. The Client Experience Officer manages reception operations client bookings CRM administration and provides essential administrative support to ensure the seamless day-to-day functioning of a busy allied health ideal candidate will be passionate about delivering outstanding customer service highly organised and comfortable working in a fast-paced environment supporting people with diverse needs including disability aged care and community Experience & Reception (60%)Reception & Front of HouseClient Bookings & SchedulingClient Enquiry ManagementClient Relationship ManagementAdministrative Support (40%)CRM & Systems AdministrationCommunication & CorrespondenceClinic AdministrationOperational SupportSkills Experience & KnowledgeCustomer service skillsProficiency in Microsoft Office Suite (Outlook Word and Excel)Experience managing appointment scheduling and client communications in a busy clinic environmentStrong attention to detail and high level of accuracy in data entry Excellent written and verbal communication skillsAdditional skills that would be highly regardedCertificate III or IV in Business Administration Health Administration or related field (or equivalent experience)Experience in a client-facing reception or customer service role ideally within healthcare allied health or disability servicesDemonstrated experience with practice management or CRM systems (experience with Splose or similar highly regarded)Previous experience in NDIS service environments and understanding of NDIS processesYou Will Also HaveCurrent valid NSW Drivers LicenceUnrestricted rights to work in AustraliaValid Working with Children CheckValid Police CheckValid NDIS Worker CheckSuccess ProfileThe successful Client Experience Officer will demonstrate:Outstanding interpersonal skills and a genuine passion for delivering exceptional client experiencesStrong organisational and time management skills with the ability to manage competing prioritiesProactive approach to problem-solving and process improvementClient-centred mindset with excellent service orientationAbility to work independently while maintaining collaborative relationships across the teamAdaptability and resilience in a dynamic fast-paced clinic environmentProfessional communication skills with diverse stakeholders including clients families therapists support coordinators and plan managersCommitment to confidentiality and ethical handling of sensitive informationWhy NoroPurpose-driven work everything we do improves the lives of people in our communityA supportive close-knit team that genuinely cares about each otherBased at Panthers Precinct in PenrithReal career development opportunities in a growing organisationThe chance to build skills across client services administration and the allied health sectorSalary packaging benefits available as a registered not-for-profitHow to ApplySend your resume and a brief cover letter telling us why this role excites you to

Required Experience:

Junior IC

Required Experience:

Junior IC