Assistant Manager Workforce Operations
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
- Own the end-to-end workforce management function for on-ground fulfillment teams
- Source onboard and manage relationships with local third-party manpower providers including SLA definition performance tracking and penalty enforcement
- Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
- Enable on-ground supervisors with the right system access tools and performance dashboards to effectively manage daily operations
- Manage the picker ecosystem including system access logins and permissions across multiple platforms and portals
- Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L
- Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
- Implement monitor and enforce SOPs across onboarding training performance management and offboarding processes
- Drive picker performance management across key metrics such as fill rate efficiency attendance and order quality
- Track and enforce picker attendance and uniform compliance (where applicable)
- Investigate manage and resolve on-ground workforce issues and disputes raised by partners
- Identify and implement process improvements and automation opportunities to reduce manual effort and optimize operating costs
Qualifications :
- Experience in Workforce management (in store or regional scope)
- 2-3 years experience in ecommerce grocery or retail operations
- Experience in building internal & external partner relationships- Clear communicator with functional teams (commercial operations data logistics)
- Personable and empathic approach to ways of working
- Present complex data in a simple and compelling way to stakeholders; painting a picture of problem scale/root cause of problem (data) and resolution - Strong collaborator with the ability to build strong relationships with external partners
- Able to negotiate terms & navigate SLA that suit the overall business
- Confident in influencing external partners & ensuring that business is sustained with adequate manpower
Remote Work :
No
Employment Type :
Full-time
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
