Visa Direct EU Ecosystem Director

This clientfacing role engages Banks Acquirers PSPs Processors and Merchants and has a significant impact on Visa Directs performance and growth across Europe. The Director will work within a collaborative fastpaced team and partner closely with Strategy Product Risk Compliance and Technology to help scale Visa Direct adoption. They will work with Issuers and key Clients to identify shape and execute realtime payment solutions that meet evolving market client and consumer needs and support Visas growth ambitions in the region.

The role includes responsibility for driving client enablement supporting ecosystem expansion and improving performance outcomes for Visa Direct. The ideal candidate combines structured thinking technical understanding good commercial judgement and a solid knowledge of payments and processing. Strong influencing and relationshipbuilding skills are essential to support Visa Directs Payouts strategy and ensure clients can adopt and grow the service effectively.

Key responsibilities:

Strategic Ownership & Ecosystem Leadership: Define own and execute the Europewide ecosystem enablement and acceptance strategy for Visa Direct across domestic and crossborder flows. Shape multiyear growth plans and OKRs covering enablement acceptance performance and revenue outcomes

Client & Market Enablement at Scale: Lead strategic engagement with European Issuers to deliver enablement acceptance and corridor expansion targets. Build and standardize scalable implementation frameworks for Fast Funds OCT/AFT optimization and new endpoint activation. Drive crossborder acceptance growth strengthening Visas regional value proposition and partner economics

Performance Governance & Escalation Leadership: Establish and run performance governance across Issuers addressing market readiness and acceptance challenges through crossfunctional action plans. Resolve escalated issues from Client Services Product Technology and Risk by coordinating rootcause analysis and structural fixes

Product Influence & Requirements Definition: Define and champion European issuerspecific product requirements; influence global product roadmaps based on regulatory ecosystem and client needs. Lead structured feedback loops to improve product performance data quality authorization/approval rates and compliance metrics

Program Management & Structural Acceleration: Lead priority regional programs (e.g. ecosystem standardization onboarding acceleration corridor expansion) mobilizing multifunctional teams. Drive operational excellence through BPMled process optimization and automation (Power Platform reporting dashboards)

Executive Support & CrossFunctional Leadership: Provide secondline executive support for complex clients and highimpact issues. Collaborate closely with Visa Rules Client Services Risk Compliance Legal Finance and Technology to ensure readiness scalability and operational robustness

Thought Leadership & Communication: Deliver highquality executive communications insights and recommendations for senior leadership. Represent Visa Direct Europe in internal and external forums articulating ecosystem strategy and progress

Qualifications :

Experience in payments processing or related roles ideally with exposure to issuers acquirers or PSPs

Strong understanding of card and/or account portfolio performance drivers including P&Ls risk authorization strategies and relevant regulation Banking industry Fincrime and Crypto Good working knowledge of key European payment schemes (ACH/SEPA RTP/Instant SWIFT Cards)

Solid analytical and data skills including experience with data platforms and performance reporting

Practical experience using BPM methodologies and advanced Microsoft tools (Power BI Power Automate Power Apps Excel etc.)

Experience working across multiple European markets in payments or a related sector

Ability to balance interpersonal technical and commercial considerations in decisionmaking

Proven capability to simplify complexity and resolve client or technical barriers

Experience with BI tools (e.g. Tableau Power BI)

Strong written and verbal communication and influencing skills

Ability to prepare clear executivelevel presentations and summaries

Sound planning and project management experience; able to use data to guide issue resolution and performance improvements

Strong problemsolving skills and an outcomefocused mindset

Demonstrated ability to collaborate effectively across functions and levels

Additional Information :

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time