User Researcher
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Job Summary
Anticipated Contract End Date/Length: September 30 2026
Work set up: Predominantly remote with potential travel for research activities (Active SC additional vetting required)
Our client in the Information Technology and Services industry is looking for a User Researcher with extensive Public Sector experience and a strong background working within Government Digital Services environments. This role requires active SC clearance and focuses on delivering impactful user research that drives service design improvements informs policy and supports digital transformation initiatives.
What you will do:
- Apply a range of user research methods appropriately across different service lifecycle phases
- Advise teams on the selection and application of suitable research methodologies
- Communicate research insights clearly and impactfully to drive service design improvements and inform policy and propositions
- Establish and embed user-centred design practices within Agile workflows
- Influence and convince senior stakeholders of the value of user-centred approaches using evidence-based findings
- Establish and apply ethical research standards to safeguard the wellbeing of participants and researchers
- Research diverse audiences to support the delivery of accessible and inclusive digital services
- Collaborate with multidisciplinary teams including policy operations product delivery system design and user-centred design professionals
- Advocate for user-centred and inclusive design practices across the organisation
- Support development of service strategies and transformation roadmaps
Qualifications :
- Extensive experience as a User Researcher within the Public Sector
- Proven experience working within Government Digital Services environments
- Strong expertise in a range of qualitative and quantitative research methods
- Experience embedding user-centred design practices within Agile teams
- Strong ability to communicate insights to both technical and non-technical stakeholders
- Experience influencing senior stakeholders through evidence-based research
- Strong understanding of ethical research standards and inclusive research practices
- Experience supporting service strategy and digital transformation initiatives
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Candidates must be legally authorized to live and work in the country where the position is based without requiring employer sponsorship.
HelloKindred is committed to fair transparent and inclusive hiring practices. We assess candidates based on skills experience and role-related requirements.
We appreciate your interest in this opportunity. While we review every application carefully only candidates selected for an interview will be contacted.
HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race colour religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other protected characteristic under applicable law.
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
Who is HelloKindred?HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.Our vision is to make work accessible and people’s lives better. We do this by disrupting tradi ... View more
