Deputy Manager Process Training (Life & Pensions) Bangalore REF83812P
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
To identify training needs and manage/co-ordinate/plan/deliver and monitor process training & upskilling programmes for all employeesKey Responsibilities:- Ensuring strict and absolute compliance to the training governance plan of the business- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs- Disbursing Product & Process updates in line with training governance- Co-ordinate / conduct refresher training based on TNI- Conducting appraisals- Devising individual coaching / learning plans- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides Participant Guides Process Maps and Detailed Process Manuals- Supervising training delivery during new hire and project transition periods- Measuring training effectiveness and maintaining all required Training MI including but not limited to daily weekly monthly reports and dashboards as outlined by training governance- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- Evaluating trainers and training & development programmes through classroom observation sessions- Responsible for and managing maintaining and allocating all training material & resources as applicable (training rooms stationery etc.)- Deliver one on one coaching and provide feedback whenever required- Ensure training plans in place Training docs like SOPs process mapss- Ensure timely sign off / accreditation of the staff in training- Manageday performance for the staff signed off - Ensure ramp-up targets for the new learners into productivity
Qualifications :
Graduate minimumPost Graduate preferable Previous Training experience mandatory especially around migrations of new process and operations know how into customer service Min 6 years into BPO & Min. 3 year in training
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Car Driving
- Apache
- Import
- Back Office Operations
- Accident Investigation
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
