Mumbai Walk in Interview
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums with an objective to provide resolution to the customers according to the guidelines provided by the client.
Key Responsibilities
Responsible for outstanding customer service via over Phone Emails Chat mediums
Answers queries and provide resolutions in a respectful helpful and responsive manner
Takes action to provide client / customer delight being within established service standards
Ability to present key points persuasively during verbal / non-verbal conversation with an outcome of good customer reviews repetition of the opportunity to service the customer
Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
Is able to ethically upsell and cross sell a service / product to the customer
Adherence to shift schedule team meetings and training requirements
Qualifications :
Undergraduate with minimum six months international call center voice / data experience (Post Graduates B.E./ with no Exp in BPO industry will not be eligible) /
Graduate Freshers
Additional Information :
Skills Required
Excellent spoken / Verbal communication skills
Excellent customer service skills
Taking responsibility for customer satisfaction and loyalty
Demonstrated ability to multi-task to handle a large call volume efficiently as well as mental alertness
Ability to respond quickly and effectively in a fast-paced environment
Disciplined and resourceful to meet business demands in a structured virtual call center environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Access Control
- Content Development
- Flex
- AC Maintenance
- Application Programming
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
