Call Center Supervisor
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As part of a rapidly growing company and reporting to the Director of Customer Service the Call Center Supervisor is responsible for overseeing call center agents ensuring smooth daily operations and driving overall team performance.
The incumbent will guide and motivate the team through coaching mentoring and regular feedback to help achieve performance objectives. The role also supports operations and handles more complex situations as needed.
What youre responsible for:
- Ensuring agents performance meets established standards and objectives
- Setting team performance goals and clearly communicating expectations
- Participating in employee development through coaching mentoring and assessing training needs
- Monitoring live or recorded calls to ensure quality standards are maintained
- Evaluating and measuring team effectiveness and performance
- Planning and managing work schedules
- Preparing reports as required for management
- Proactively identifying areas for improvement and proposing value-added ideas or innovations to enhance or streamline work processes
- Performing any other related duties as required
Qualifications :
To join our team:
- You are bilingual in French and English (required)
- You have 3 years of experience in a similar role
- You have 2 years of experience managing personnel in a target-driven environment
- You have knowledge of call center systems and technology (preferred)
Additional Information :
What we offer:
- A competitive wage annual bonus
- Group insurance after 3 months
- Group RRSP with employer matching contribution up to 3.5%
- Opportunities for advancement within the company
- Exclusive employee discounts on parts at any Kenny site
- Free coffee onsite
- Free onsite parking
American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
American Iron & Metal (AIM) American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the Worlds most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-produc ... View more
