Service Center Manager Eurofins Environment Testing Southeast Charlotte, NC

Position Summary: The Service Center Manager (SCM) manages the service center and acts as a liaison between the laboratory and the local client base. The SCM is in charge of maintaining the Service Center facility managing service center couriers samplers and other personnel and working with sales to develop maintain and grow the client base in the area. Establishes plans to monitor and manage growth for local accounts. The SCM is responsible for the evaluation and preparation of bids and proposals for new business opportunities. The SCM will consistently act in the best interest of Eurofins Environment Testing USA and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing USA and the SCM are committed to grow the business through a Client-First culture that will provide exemplary client service.

Essential Duties and Responsibilities:

Local area primary client representative for service center location.

  May head project start up meetings to ensure project objectives are successfully met and hands off project detail to assigned Project Manager(s).

Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.

Ensures client complaints are handled professionally and resolved in a timely manner.

Is in charge of scheduling service center couriers and samplers preparing bottle orders for delivery scheduling sample pick ups and shipping samples to the designated laboratory for analysis.

May manage a minimal list of projects/programs for key client accounts.

Works closely with laboratory management in laboratory capacity loading decisions.

Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing America at the service center.

Responsible for all company vehicles that operate out of the service center.

Provides general sales support to Account Executives for business development activities started in the field.

Prepares proposals for new business opportunities.

Orders supplies (bottles coolers etc.) for the service center

Represents the laboratory at brown bag or similar client presentations.

Attends marketing trade shows or conferences in support of Sales initiatives.

Performs sales activities for house accounts and other clients as needed.

Maintains knowledge of method requirements holding times and bottle requirements in order to assist clients with their project needs.

Maintains knowledge of all Eurofins Environment Testing America laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients needs.

Watches local market trends to ensure we are capturing work and relates those back to the labs.

Works with host lab and account executives to develop a working business plan.

Builds local relationships with clients and regulatory agencies.

Joins local associations and attends meetings.

Visits clients on own or with local sales staff.

Knows local competition and pricing.

Places work into all Eurofins Environment Testing America labs by deciding what lab is the best fit for the client.

Functions as local access for clients to all of Eurofins Environment Testing America.

Works with Product Specialists to develop marketing plans for specialty work in service center area.

Tracks revenue going through the service center monitors for any declines and works with sales staff to find out why.

Watches costs and looks for ways to reduce costs (field sampling courier shipments rush orders etc).

Sustains growth of the business to maximize market share profitability competitive advantage and capacity utilization through the following activities:

Identifies and manages client accounts and business opportunities

Acquires new accounts by following up on leads negotiating contracts and closing sales

Qualifications :

Basic Minimum Qualifications (BMQ):

Education: BS/BA in Chemistry/Sciences (Business Management Marketing or equivalent experience may substitute for degree) is preferred but not required

Experience:

• Minimum 3 years client relationship or customer service experience
• 1-2 years bench level Chemistry experience preferred
• Prefer supervisory experience

Certificates and/or Licenses (BMQ): Local certification or client driven certification may be required.

Supervisory Responsibility: May supervise service center employees both local and virtual including but not limited to Couriers Field Samplers and Sample Control Technicians.

Ability and/or Skills (BMQ):

Business principles

Method application for frequently requested methods

Understanding of client markets

Experience with financial statements and measures

Environmental methodology and local market requirements.

Eurofins Environment Testing Americas Client-First Service Guidelines for Client-facing Staff

Strong management skills

Effective written and verbal communication skills

Marketing skills

Conflict resolution skills

Public speaking skills

Proven client service skills (See Client-First Service Guidelines for Client-facing Staff)

Ability to handle multiple details and changing priorities

Delivering effective presentations to prospective clients

Ability to manage personnel issues and conflicts

Identify staff strengths and weaknesses to optimize resources

Able to work independently and in a team

Additional Information :

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement including the ability to read write and speak in English

Position is full-time Monday Friday 8:00 am - 5:00 pm. Candidates currently living within a commutable distance of Charlotte NC are encouraged to apply. 

Pay range: $48000 - $55000/yr.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.

As a Eurofins employee you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.

*The benefits package offered will vary based on the employees full-time or part-time regular status.

To learn more about Eurofins please explore our website .

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in Testing for Life our mission to contribute to a healthier and safer world and our core values we are building a strong foundation for Environmental Social and Governance (ESG) initiatives. Eurofins commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the sameserving as a true ESG Enabler.

Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2025 Eurofins generated total revenues of EUR 7.296 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

No

Employment Type :

Full-time