Technical Services Senior Manager LATAM DePuy Synthes

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Bogotá Distrito Capital Colombia Las Condes Santiago Region Metropolitana de Santiago Chile São Paulo Brazil

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for our Technical Services Senior Manager LATAM

Purpose: The Technical Services Senior Manager LATAM will lead the regional strategy execution and continuous improvement of technical support operations across LATAM. This role is responsible for ensuring service excellence operational efficiency and a superior customer experience while acting as the primary liaison between local teams and global Technical Services leadership.

The position leads multidisciplinary teams oversees key performance indicators drives strategic projects and ensures alignment with corporate policies and regulatory requirements throughout the region.

Key Responsibilities:

Leadership & Strategy

Develop and execute the LATAM technical services strategy aligned with global priorities and local market needs.
Lead and inspire regional technical teams promoting high performance engagement and professional development.
Establish operational standards KPIs and processes to ensure consistency and service excellence across the region.

Operations & Execution

Oversee end-to-end technical support including installation maintenance depot repair remote troubleshooting and onsite support.
Ensure operational efficiency through process optimization automation and adoption of best practices.
Monitor service-level performance (SLAs) response times and customer satisfaction metrics.

Stakeholder Management

Build strong partnerships with internal functions such as Commercial Quality and Supply Chain.
Represent LATAM in global forums.
Act as a technical subject-matter expert in strategic decision-making risk assessments and cross-functional initiatives.

Team Development

Lead coach and develop technical teams across multiple countries.
Implement training programs certification processes and continuous learning initiatives.
Promote a culture of safety compliance and operational excellence.

Required Qualifications:

Bachelors degree in engineering or related fields.
Minimum 7 years professional experience in Technical Services or similar areas.
Proven leadership experience managing multicultural and regional teams.
Strong knowledge of operational processes KPIs performance metrics and continuous improvement tools.
Fluent English.
Spanish / Portuguese is desirable (at least one required)
Excellent communication and stakeholder management skills.

Core Competencies:

Influential leadership
Strategic thinking
Results orientation
Customer-centric mindset
Data-driven decision-making
Adaptability and resilience
Strong communication
Operational execution excellence

Required Skills:

Preferred Skills:

Consulting Customer Centricity Customer Relationship Management (CRM) Customer Satisfaction Customer Service Philosophy Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Emotional Intelligence Fact-Based Decision Making Organizing Process Optimization Quality Auditing Standard Operating Procedure (SOP) Technical Credibility

Required Experience:

Senior Manager