Senior Billing Analyst

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

GAQ227R130

We are seeking a dedicated Senior Billing Analyst to focus on resolving billing and collection issues efficiently while maintaining a strong customer-centric approach. This role is pivotal in ensuring a seamless billing experience for our customers and contributing to the continuous improvement of accounts receivable processes. The ideal candidate will possess deep expertise in billing functions excel in communication and demonstrate strong organizational skills. They should be proactive efficient and capable of working independently in a fast-paced ever-changing environment that is looking to continuously improve.

The impact you will have:

Accurately process customer billings including recurring charges one-time fees professional services and usage-based invoices
Ensure invoices are complete accurate and issued within set timelines
Manage and respond to billing-related tickets in the Salesforce billing queue promptly adhering to SLA requirements
Play an integral role in projects aimed at automating billing functions within our ERP system using Salesforce integrations
Identify and recommend process improvements and provide strategic guidance to leadership
Investigate and resolve customer billing disputes ensuring timely escalation to appropriate teams when necessary
Proactively identify and implement operational enhancements and system customizations to meet evolving business needs
Actively seek innovative solutions to address business and customer requirements enhancing the overall customer experience
Perform key month-end close activities including A/R roll forwards and various account reconciliations
Assist with quarter-end audit preparations and support related requests
Ensure invoices are delivered including upload invoices against purchase orders in vendor portals as required
Submit credit requests for billing adjustments and make necessary changes to A/R records
Manage customer portals to ensure timely invoice uploads and updates
Maintain comprehensive documentation of A/R processes and policies
Handle miscellaneous duties and participate in ad hoc projects as assigned

What we look for:

Bachelors degree in Accounting Finance Business Administration or a related field preferred
Minimum of 7 years of experience in billing accounts receivable or related financial operations
Strong understanding of usage-based billing models and associated financial processes are a plus
Proficiency with ERP systems billing & rating system and payment processing platforms; experience with a global ERP such as NetSuite/SAP and Salesforce is required a plus
High level of analytical skills with the ability to interpret large datasets generate reports and perform complex reconciliations using spreadsheet software (e.g. Excel Google Sheets)
SQL proficiency to generate reports and dashboards is a plus
Hands-on experience with month-end close processes including reconciliations and analysis
Comfortable working in a fast-paced environment with shifting priorities and tight deadlines
Ability to work independently with minimal supervision proactively identifying issues and taking initiative to implement solutions
Proven ability to collaborate cross-functionally with Sales IT Engineer Dealsdesk Revenue Operation teams to investigate billing inquiries and resolve discrepancies
Experience managing ticketing queues for billing inquiries prioritizing requests and delivering timely accurate responses to internal and external stakeholders
Experience setting up and managing vendor/customer portals such as Ariba Coupa or similar procurement and invoicing platforms

Required Experience:

Senior IC

GAQ227R130We are seeking a dedicated Senior Billing Analyst to focus on resolving billing and collection issues efficiently while maintaining a strong customer-centric approach. This role is pivotal in ensuring a seamless billing experience for our customers and contributing to the continuous improv...

GAQ227R130

The impact you will have:

Accurately process customer billings including recurring charges one-time fees professional services and usage-based invoices
Ensure invoices are complete accurate and issued within set timelines
Manage and respond to billing-related tickets in the Salesforce billing queue promptly adhering to SLA requirements
Play an integral role in projects aimed at automating billing functions within our ERP system using Salesforce integrations
Identify and recommend process improvements and provide strategic guidance to leadership
Investigate and resolve customer billing disputes ensuring timely escalation to appropriate teams when necessary
Proactively identify and implement operational enhancements and system customizations to meet evolving business needs
Actively seek innovative solutions to address business and customer requirements enhancing the overall customer experience
Perform key month-end close activities including A/R roll forwards and various account reconciliations
Assist with quarter-end audit preparations and support related requests
Ensure invoices are delivered including upload invoices against purchase orders in vendor portals as required
Submit credit requests for billing adjustments and make necessary changes to A/R records
Manage customer portals to ensure timely invoice uploads and updates
Maintain comprehensive documentation of A/R processes and policies
Handle miscellaneous duties and participate in ad hoc projects as assigned

What we look for:

Bachelors degree in Accounting Finance Business Administration or a related field preferred
Minimum of 7 years of experience in billing accounts receivable or related financial operations
Strong understanding of usage-based billing models and associated financial processes are a plus
Proficiency with ERP systems billing & rating system and payment processing platforms; experience with a global ERP such as NetSuite/SAP and Salesforce is required a plus
High level of analytical skills with the ability to interpret large datasets generate reports and perform complex reconciliations using spreadsheet software (e.g. Excel Google Sheets)
SQL proficiency to generate reports and dashboards is a plus
Hands-on experience with month-end close processes including reconciliations and analysis
Comfortable working in a fast-paced environment with shifting priorities and tight deadlines
Ability to work independently with minimal supervision proactively identifying issues and taking initiative to implement solutions
Proven ability to collaborate cross-functionally with Sales IT Engineer Dealsdesk Revenue Operation teams to investigate billing inquiries and resolve discrepancies
Experience managing ticketing queues for billing inquiries prioritizing requests and delivering timely accurate responses to internal and external stakeholders
Experience setting up and managing vendor/customer portals such as Ariba Coupa or similar procurement and invoicing platforms

Required Experience:

Senior IC