Customer Service Specialist
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceJob Category:
ProfessionalAll Job Posting Locations:
Prague CzechiaJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at are seeking an Englishspeaking Customer Service Specialist!
Position Overview
Key Responsibilities
- Investigates processes and resolves customer cases/calls for inquires returns credits and debits ordering and other issues regarding return reason types credit and billing investigations / approvals and transactions to provide excellent customer service and experience
- Responds to customer inquiries regarding return requests approvals changes failures coordinating these activities on behalf of the customer across internal departments and external providers
Process orders debits and credits on ERP system ensuring appropriate approvals documentation and accuracy of inputs to ensure service levels are met to our customers
Assist customers to perform simple self-service tasks.
Expert in all activities of Customer Service Specialist
Essential knowledge and skills:
Academic or Professional Qualifications/Technical Skills:
Experience in the Customer Service or in a related area
University degree or equivalent
Systems experience: Case Management systems ( preferred) Enterprise systems (JDE SAP)
Fluency in English and other languages according to the country
Organizational and Industry Knowledge and Experience:
Proven customer service or administrative experience
Knowledge of customer service and office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficient in MS Office
Key leadership characteristics required to the role:
Reporting skills
Microsoft Office Skills
Analysis
Professionalism
Problem Solving
Verbal Communication
Office administration Procedures
Dont miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!
#LI-Hybrid
#LI-MR11
Required Skills:
Business English Case Management System (CMS)Preferred Skills:
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
