Front Desk Agent
Share
Job Location:
Somerville, NJ - USA
Monthly Salary:
$ 19 - 19
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Join the team at Holiday Inn Boston Cambridge Area as a Front Desk Agent in Somerville MA. As a Guest Service Agent you will be the first point of contact for our guests providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.
Responsibilities
- Greet and welcome guests upon arrival and departure in a professional and courteous manner.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Handle guest requests questions and concerns promptly and effectively to ensure high satisfaction.
- Manage reservations cancellations and room assignments using the hotels reservation system.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Process payments and handle billing transactions securely and accurately.
- Maintain cleanliness and organization of the front desk area.
- Promote hotel services amenities and local attractions to guests.
Requirements
- Minimum of (1) year experience in guest service or hospitality preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a positive attitude.
- Proficiency with computers and reservation software is a plus.
- Availability to work mornings afternoons and evenings weekends and holidays.
Benefits
- Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
- Opportunities for career growth and advancement within the company.
- Employee discounts on hotel stays and amenities.
- Supportive and inclusive team environment.
- Medical Dental and Vision
- 401(k)
- Free employee parking
About the Company
The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville MA. We take pride in delivering outstanding hospitality for both business and leisure travelers. As part of the InterContinental Hotels Group family we are committed to creating memorable guest experiences through excellent service comfortable accommodations and a warm atmosphere.
We are an Equal Opportunity Employer (EEO).
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
The AM Server at Holiday Inn Boston Cambridge Area will be responsible for providing exceptional dining experiences to guests in a professional manner. This rol...
