Chat & Email Support Agent

Henderson, NV - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a friendly detail-oriented and customer-focused Chat & Email Support Agent to join our support team at Au Natural Organics. As a Chat & Email Support Agent you will be the first point of contact for customers assisting them with product inquiries order tracking returns and general support through live chat and email channels.

Key Responsibilities

Respond promptly and professionally to customer inquiries via live chat and email
Assist customers with:
- Product recommendations and ingredient questions
- Order placement tracking cancellations and returns
- Subscription management (if applicable)
- Refund and exchange requests
Educate customers about our organic ingredients and sustainability practices
Maintain a positive empathetic and professional attitude toward customers at all times
Escalate complex issues to the appropriate department when necessary
Meet daily/weekly response time and customer satisfaction KPIs

Required Qualifications

1 year experience in customer service (chat/email preferred)
Excellent written English communication skills
Strong problem-solving abilities
Comfortable using CRM systems helpdesk software and live chat tools
Passion for organic natural and eco-friendly products

We are looking for a friendly detail-oriented and customer-focused Chat & Email Support Agent to join our support team at Au Natural Organics. As a Chat & Email Support Agent you will be the first point of contact for customers assisting them with product inquiries order tracking returns and general...