Administrative Assistant Outpatient Services (Winston-Salem)

Crossnore Communities For Children

Job Location:

Winston Salem, NC - USA

Hourly Salary: $ 18 - 21

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Clinical Care Coordinator(Winston-Salem Campus)

Location/Schedule:Winston-Salem North Carolina;Typical hours are Monday through Friday 9:00 AM5:00 PM with some occasional evening hours depending upon program needs. This is an onsite position and work is primarily performed in an office environment.

Your Impact:As the Administrative Assistant Crossnores Outpatient Services you are often the first voice families hear and the steady presence our clinicians rely on. Your work ensures therapy services are scheduled data is accurate incidents are handled appropriately and communication flows smoothlyallowing our clinical team to focus on what matters most: helping children and families heal.

This is more than an admin role. The person in this role is a connector problem-solver and trusted partner who helps sustain high-quality outpatient behavioral health services across our communities.

Hiring Range:$18.75 - $21.50 per hour -Compensation is based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range while those with additional and relevant experience and/or advanced skills may be considered for higher starting pay within the range.

Education/Experience/Licensure:

High school diploma or GED required; Associates degree and/or education in business administration preferred.
2 years of full-time experience required in administrative and operational functions including general office tasks calendar scheduling and record keeping with knowledge of finance and task management.
Experience with social services organizations schools or medical fields preferred.
An equivalent combination of education and experience may be considered.

Skills and Competencies:

The ideal Administrative Assistant Crossnores Outpatient Services brings a strong mix of technical skills and emotional intelligence:

Administrative support & office management
Scheduling calendar management and coordination
Electronic medical records (EMR/EHR) management
Data entry tracking logs and reporting accuracy
Incident reporting and compliance documentation
Google Workspace & Microsoft Office proficiency
Strong written and verbal communication
Customer service in healthcare or human services
Time management and multitasking
High attention to detail and organization
Confidentiality and HIPAA-aligned discretion
Trauma-informed culturally responsive communication
Collaboration with remote and diverse teams
Problem-solving and proactive task management
Flexibility and adaptability in fast-paced environments

Key Responsibilities:

As the Administrative Assistant Crossnores Outpatient Services you will:

Provide administrative support by scheduling meetings preparing materials tracking deliverables and following up on action items for contract partnerships
Serve as the primary point of contact for Outpatient Services by managing the front desk greeting visitors and handling incoming calls mail and packages
Receive triage and route electronic and phone communications to appropriate staff and departments
Coordinate meetings events and special programs
Perform clerical tasks including electronic filing scanning document organization and copay collection
Submit Level 2 Level 3 and Critical Incident Reports in alignment with program policy and notify appropriate team members
Track open Incident Reports and follow up with NC Incident Response Improvement System (IRIS) as needed
Ensure accurate data entry data cleanup and consistent reporting across systems to support data analysis
Collaborate with the Senior Director of Outpatient Services to monitor service authorizations and expenses
Facilitate satisfaction surveys for families receiving services
Coordinate with Referral and Admissions on outpatient therapy referrals
Deliver exceptional customer service and build positive relationships with internal and external partners
Maintain strict confidentiality of sensitive client family and personnel information
Perform other related duties as assigned within scope of training and qualifications

Benefits:

Defined Contribution Benefits Plan including options for:
Health/Dental/Vision Insurance- $0 copay for mental health visits with our health insurance
Life Short-Term Disability and Long-Term Disability Plans
Critical Illness and Accident Coverage Options
Flexible Spending Plan
401k with Employer Match (up to 6%)
Paid Parental Leave - Based on Tenure
Ongoing Training
20 Days PTO 11 Paid Holidays

Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications please refer to the detailed job description which can be sent to you upon request.

Required Experience:

Junior IC

Clinical Care Coordinator(Winston-Salem Campus)Location/Schedule:Winston-Salem North Carolina;Typical hours are Monday through Friday 9:00 AM5:00 PM with some occasional evening hours depending upon program needs. This is an onsite position and work is primarily performed in an office environment.Yo...