Customer Service Palm Beach Gardens
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Job Location:
Palm Beach Gardens, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
We are hiring in Palm Beach Gardens! If you can offer exceptional customer service then we want YOU to join our Clerk Family!
Our North County office located in the heart of Palm Beach Gardens is seeking a detail oriented professional with a strong work ethic to join their Customer Service team in their Civil department as a Court Specialist IV! In this role you will assist a wide range of customers coming into our office seeking assistance in relation to civil matters. Among other duties you will be tasked with accepting payments and answering customer inquiries via phone and email. This position will help you build a strong foundation to grow a successful career in our Civil area!
The North County Civil Department includes but is not limited to Unified Family Court Mental Health County Civil Probate Recording Passports Marriage Licenses Marriage Ceremonies and Evidence Processing.
This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period.The stipend will no longer apply should the employee transfer out of this position.Why join our Clerk family Because our Clerk family is our top priority! Total Compensation packages include:
- Generous paid time off and 17 paid holidays yes you read that right!
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System and deferred compensation plan
- Award-Winning Wellness Program that gives employees incentives tools social support and strategies to adopt and maintain a healthy lifestyle
- Tuition Reimbursement
- Qualifying employer for Public Service Loan Forgiveness
At the Clerk of the Circuit Court & Comptrollers Office you can:
- Work with a purpose
- Give back to the community
- Be part of a family
- Build your skills
- Pursue career advancement opportunities
- Reach your professional and personal goals
Examples of Essential Functions
Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed;
Assists with the training of new front counter employees;
Assist with Vital Statistics Report and other Marriage License related reports;
Screens indigency applications; determines whether to grant deny or refer to the Court;
Processes new cases including multiple case types and transfers from other courts/venues; assigns case types; indexes parties and associating attorneys; handles specialized processes/procedures;
Processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records;
Issues and processes writs and other documents; cashiers related fees;
Transfers cases to other courts/venues; collects applicable fees; prepares and transmits record for transfer; issues receipts for transfer to be completed/returned by receiving court/venue;
Processes Judicial reassignments/recusals; updates system; issues notice of reassignment; notifies newly assigned Judge and parties/counsel of the change;
Issues certified copies;
Assists customers in person and by phone.Typical Qualifications
High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience. Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions.
Knowledge Skills and Abilities
Strong customer service orientation and interpersonal skills
Strong Communication Skills
Cash Handling Skills
Problem SolvingSupplemental Information
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at or .
TheClerk of the Circuit Court & Comptrolleris an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position candidates are subject to drug screening a physical and a background check as a condition of employment. Certain service members and veterans and the spouses and family members of such service members and veterans receive preference and priority and that certain service members may be eligible to receive waivers for postsecondary educational requirements in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295 Section 09 (b) and (c) Veterans Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty andshall apply only to a veterans first promotion after reinstatement or reemployment without exception. The Clerk of the Circuit Court & Comptrollers Office values the service veterans and their family members have given to our country and that the Clerks office supports the hiring of returning service members and military spouses. To claim preference an applicant must complete and upload both theVeterans Preference Claim Formandrequired documentationprior to the positions posted closing date. Hiring decisions are based on qualified candidates non-numerical assessments and numerical assessments which include interviews. If an applicant claiming veterans preference for a vacant position is not selected they may file a complaint with the Florida Department of Veterans Affairs (DVA) 11351 Ulmerton Road Suite 311 Largo FL 33708. If an applicant seeking veterans preference in employment in the state of Florida is not selected for the position and is so notified they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
