GSOC Operator

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Surefox North America is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced full-time GSOC Operator in Santa Clara CA with leadership experience and strong organizational skills who can join our team.

Your primary duties will include performing tasks under the supervision and leadership of the Area Manager or Regional Manager in order to successfully manage and support current and future programs in accordance with client and/or Surefox leadership directives. Your secondary duties will include assisting with and compiling administrative work for other programs to support accurate record-keeping and timely completion in line with company standards. You are expected to have a strong work ethic demonstrated by setting high standards of performance as well as be able to interact in a professional and respectful manner with fellow employees employees of our clients and members of the public.

As we encourage veterans and candidates that are currently in the military reserve to apply we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.

Base Hourly Rate - $37.00
Work Schedule: 32-40 hours per week

What you will do:

Serve as a GSOC Operator for designated shifts providing real-time monitoring and response.
Provide administrative and program support to guard forces across accounts.
Collaborate on developing and implementing policies and procedures for the GSOC.
Provide remote supervision including guard check-ins and activity monitoring.
Exercise judgment and offer insight for operational and strategic decisions
Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs) for accounts assigned to the GSOC.
Conduct foot patrols on an ad hoc basis and perform other related duties or special projects as required.

What is required:

Must be eligible for employment within the United States
On site duty requirement
Must be able to work weekends holidays and adjust schedule as needed to meet operational demands
2-5 years of work experience in program/project management or similar role
Must be able to pass an extensive background check and drug screening (if required). (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws regulations or codes)
Must display a high degree of proficiency with G-Suite & Microsoft Office
Experience interfacing with clients & providing long-term solutions in support of physical security operations
Excellent written & interpersonal communication skills that can be applied across the organization to include the executive team
Ability to effectively communicate with people at all levels and from various backgrounds
Must have good judgment skills with the ability to make timely and sound decisions
Ability to react to last-minute changes and resolve unexpected issues promptly
Ability to remain onsite or respond after-hours to emergencies as needed
Ability to work independently and as a team member
Must have reliable means of transportation

What is desired:

Associates Degree or equivalent
Military background is a plus
Experience in working with Director Level Employees and Up
Project Management Professional (PMP) Certification

If you share our values and are ready to build your next career we want to hear from you!

What you will do:

Serve as a GSOC Operator for designated shifts providing real-time monitoring and response.
Provide administrative and program support to guard forces across accounts.
Collaborate on developing and implementing policies and procedures for the GSOC.
Provide remote supervision including guard check-ins and activity monitoring.
Exercise judgment and offer insight for operational and strategic decisions
Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs) for accounts assigned to the GSOC.
Conduct foot patrols on an ad hoc basis and perform other related duties or special projects as required.

What is required:

Must be eligible for employment within the United States
On site duty requirement
Must be able to work weekends holidays and adjust schedule as needed to meet operational demands
2-5 years of work experience in program/project management or similar role
Must be able to pass an extensive background check and drug screening (if required). (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws regulations or codes)
Must display a high degree of proficiency with G-Suite & Microsoft Office
Experience interfacing with clients & providing long-term solutions in support of physical security operations
Excellent written & interpersonal communication skills that can be applied across the organization to include the executive team
Ability to effectively communicate with people at all levels and from various backgrounds
Must have good judgment skills with the ability to make timely and sound decisions
Ability to react to last-minute changes and resolve unexpected issues promptly
Ability to remain onsite or respond after-hours to emergencies as needed
Ability to work independently and as a team member
Must have reliable means of transportation