Product Application Specialist
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Need to live near Chicago or Schaumburg Illinois. And have a valid US Passport
The Product Application Specialist enables sales success for the welding product lines by providing technical solutions and support for applications and products. This person is the customer face at the Schaumburg Solution Center in Schaumburg Illinois for the micro welding group. Responsibilities include various aspects of application engineering product engineering and customer support. Extensive direct customer engagement is required. Domestic travel is up to 40% of the time.
PRODUCT APPLICATION SPECIALIST REQUIREMENTS
This multifaceted role includes several key elements combining technical knowledge and customer engagement. This role is focused on the manufacturing technologies of laser welding and resistance welding.
Application Engineering
Evaluate customer applications with equipment present in the SSC (contact customers and/or Sales Managers & Reps to obtain the necessary information needed to complete the applications on time).
Write a detailed report on findings to include recommendations for suitable equipment for the customer to use for their application.
Develop provide and enhance demonstrations of equipment at the SSC.
Travel to customer facilities. (Provide training classes troubleshooting of their process or conduct process development).
Give presentations on process fundamentals use and application of equipment.
Provide phone and email support to customers and other departments (Provide technical support to all Sales Managers Reps and other departments to ensure quality customer service).
Product Engineering
Installing aligning servicing lasers resistance welders and workstations with PLCs and motion control hardware and software.
Training customers in the use and maintenance of our products.
Provide training classes or troubleshooting of their equipment.
Answering telephone inquiries regarding product operation maintenance and applications
Collaborate with customers and other visitors on application development in-house.
Customer support
Support open houses and customer visits at Schaumburg Solution Center
Run demonstrations on company equipment during open houses and customer visits.
Familiarize with equipment and processes to provide additional support.
Visit customers with the sales team to provide technical assistance on applications and products.
EDUCATION AND EXPERIENCE
Need a minimum of 7 years work experience.
Strong technical proficiency in electrical or mechanical engineering and a proven record of problem-solving/project completion
An Associates degree or higher in materials physics electronics or related discipline but we value equivalent hands-on experience and specialized certifications just as highly.
Experience in material processing (welding cutting marking) is a plus.
Experience in troubleshooting electric circuits or mechanical systems is a plus.
Experience in customer service (technical or non-technical) is a plus.
Domestic and international travel experience.
Valid US Passport required.
Good listening skills and note-taking ability (demonstrating accuracy and memory of detail).
Experience in phone and personal communication with customers.
Positive attitude towards satisfying customer requirements.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
We are a value driven staffing agency, using recruiting for good to help companies find talented professionals; generate proceeds to fund causes, and deliver sweet solutions. %
