Account Director Central London Cluster Marriott Hotels

We are looking for an ambitious and dedicated andAccount Director to join the fantastic teams in our four properties:

• London Marriott Hotel Marble Arch
• London Marriott Hotel Kensington
• London Marriott Hotel Regents Park
• London Marriott Hotel Maida Vale

If you are a passionate sales professional looking to develop within an amazing brand and the worlds biggest travel company get in touch with us today!

The Account Director functions as the leader of the cluster teams proactive sales effort (e.g. group catering transient etc.). Responsible for implementing the segment sales strategy to generate and maximise business for the properties achieving segment revenue goals and property revenue goals. Applies the principles of strategic account management partners with Sales and Marketing leadership and the property Leadership teams to develop a comprehensive strategic plan to grow market share from assigned and new accounts.

Leads and manages all day-to-day activities related to the cluster sales team with a focus on building long-term value-based customer relationships that enable achievement of sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Preferred:

4 years experience in the sales and marketing or related professional area.

Lodging sales experience.

Account management experience.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Develops and implements the overall account strategy for complex high producing assigned accounts.

Retains expands and grows account revenue of existing accounts through total account penetration margin management and implementation of sales and marketing initiatives.

Penetrates assigned accounts for group and transient as well as exploring opportunities for extended stay and catering sales business.

Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.

Develops and implements strategic sales plans.

Builds and strengthens Accounts with existing and new customers industry organizations and brand network to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.

Understands the overall market dynamics - competitors strengths and weaknesses economic trends supply and demand etc. and how to sell to assigned accounts.

Identifies emerging business opportunities and risks within assigned accounts and provide feedback to key stakeholders (i.e. property Leadership).

Identifies and implements process improvements and best practices.

Promotes accountability to drive superior business results.

Achieves account revenue and sales goals as defined by Leadership. Develops and achieves operating budgets and manage controllable expenses.

Anticipates and identifies business opportunities and challenges and respond with a profitable strategy that aligns with overall business direction.

Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.

Engages in property related events that support the development of existing and new accounts (e.g. GM Reception Concierge Level hospitality).

Conducting Daily Sales Activities

Executes sales strategy to achieve property goals.

Maintains current business Accounts for new business within accounts.

Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.

Includes successful execution of sales strategies and business.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Establishes and maintains accurate and up-to-date customer account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.

Executes and supports Customer Service Standards and hotels Brand Standards.

Participates in and practice daily service basics of the brand (i.e. MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard Basics of the Day).

Leverages methodologies technical and business knowledge across the market.

Building Successful Relationships

Collaborates and engages third parties that are sourced through the organization for their individual travel or group planning needs.

Serves as the accounts local service guarantee by ensuring that outstanding service delivery is maintained at every customer touch point issues are resolved timely and to the customers 100% satisfaction.

Leverages Above Property Sales and property Leadership to ensure account saturation pull-through of account strategies and selling solutions at the local property level.

Develops a close working Account with Operations to ensure execution of strategies at the hotel level.

Leverages all available sales channels (e.g. group and transient intermediaries field sales worldwide reservation offices) in an effort to optimize sales revenues.

Providing Exceptional Customer Service

Gains understanding of the hotels primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solutions both prior to and during the program/event.

Acts as the customers advocate through understanding account needs and opportunities.

Resolves guest issues that arise in the sales process. Brings issues to the attention of property leadership.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the features and services that best meet their needs and exceed their expectations while building an account and loyalty to the business.

Additional Responsibilities

Conducts and coordinates site inspections for hotels as required.

Performs other duties as assigned to meet business needs.