SaaS Implementation Project Coordinator

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Job Summary

We are seeking an experienced and organized SaaS Implementation Project Coordinator to take full ownership of client software implementation this role you will be the primary lead responsible for planning executing and finalizing projects according to deadlines and within budget. You will drive the entire lifecyclefrom kickoff to go-livecoordinating internal resources and acting as the main point of contact for our clients. This role is critical in driving initial customer adoption and ensuring a flawless delivery experience.

Key Responsibilities

Project Leadership & Planning

Independently manage the full project lifecycle for assigned accounts serving as the primary point of contact for the client.
Develop and maintain comprehensive project plans including scope objectives timelines and resource allocation.
Ensure project milestones are met on time and within scope; manage any changes to the project plan and communicate impacts to stakeholders.

Resource & Team Coordination

Direct internal technical teams and third-party vendors to ensure resources are aligned and tasks are executed efficiently.
Manage all project logistics including scheduling client workshops training sessions and internal technical reviews.

Client Communication & Enablement

Provide regular status updates to clients managing expectations and building trusted relationships throughout the engagement.
Drive initial value by ensuring the implementation aligns with the clients business goals.
Organize and facilitate client training and onboarding sessions to ensure successful user adoption.

Project Closure & Handoff

Explicitly manage the client relationship only for the duration of the implementation project.
Facilitate a structured handover to the Customer Success (CSM/CSA) or Account Management teams immediately upon project completion and sign-off.

Documentation & Reporting

Maintain thorough project documentation including status reports project plans risk logs and change orders.
Ensure all project artifacts are completed and signed off prior to closing the project.

Required Skills and Qualifications

Bachelors degree in Business Computer Science a related field or relevant equivalent industry experience.
35 years of proven experience in project management or coordination specifically within a SaaS or technology company.
Demonstrated ability to run projects autonomously without day-to-day supervision.
Experience managing the full lifecycle of software implementation projects from kickoff to go-live.
A strong customer-centric mindset with a passion for delivering positive business outcomes.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.

Job Summary

Key Responsibilities

Project Leadership & Planning

Independently manage the full project lifecycle for assigned accounts serving as the primary point of contact for the client.
Develop and maintain comprehensive project plans including scope objectives timelines and resource allocation.
Ensure project milestones are met on time and within scope; manage any changes to the project plan and communicate impacts to stakeholders.

Resource & Team Coordination

Direct internal technical teams and third-party vendors to ensure resources are aligned and tasks are executed efficiently.
Manage all project logistics including scheduling client workshops training sessions and internal technical reviews.

Client Communication & Enablement

Provide regular status updates to clients managing expectations and building trusted relationships throughout the engagement.
Drive initial value by ensuring the implementation aligns with the clients business goals.
Organize and facilitate client training and onboarding sessions to ensure successful user adoption.

Project Closure & Handoff

Explicitly manage the client relationship only for the duration of the implementation project.
Facilitate a structured handover to the Customer Success (CSM/CSA) or Account Management teams immediately upon project completion and sign-off.

Documentation & Reporting

Maintain thorough project documentation including status reports project plans risk logs and change orders.
Ensure all project artifacts are completed and signed off prior to closing the project.

Required Skills and Qualifications

Bachelors degree in Business Computer Science a related field or relevant equivalent industry experience.
35 years of proven experience in project management or coordination specifically within a SaaS or technology company.
Demonstrated ability to run projects autonomously without day-to-day supervision.
Experience managing the full lifecycle of software implementation projects from kickoff to go-live.
A strong customer-centric mindset with a passion for delivering positive business outcomes.