IT Support Specialist

We are looking for a hands-on and proactive IT Support Specialist to join our IT organization at Openchip. You will be part of the Service Desk team based in Barcelona reporting to the Service Desk Lead. The Service Desk team and IT team in Barcelona have the mission to ensure seamless IT operations while managing user support infrastructure maintenance and on-site troubleshooting.

You will work in a high-security environment with globally distributed users and a high ratio of contractors. This role requires a customer-focused autonomous professional with experience supporting Linux (Ubuntu) and Microsoft user environments.

If you enjoy solving technical problems supporting users and troubleshooting in hight tech environment wed love to meet you!

You will be responsible for:

User Support (Level 1 & 2): Provide first- and second-line support for users across Linux Ubuntu and Windows environments. Experience in Ubuntu support is required.

Incident Management: Log prioritize and resolve IT issues ensuring timely follow-up and user satisfaction.

Service Coordination: Collaborate with your Service Desk colleagues in order to escalate complex incidents and align on best practices.

Microsoft 365 Administration: Offer first-level support for Outlook Teams OneDrive SharePoint and related services.

Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (Linux and Windows).

Onboarding and Offboarding: Prepare IT equipment enrol devices and train new joiners on company tools and security practices.

Mobile Device Support: Manage setup distribution and incident handling for corporate mobile phones.

User Account Management: Create and manage user accounts in accordance with IT and security policies.

Hardware and Inventory Tracking: Maintain accurate records of IT equipment in the Barcelonas office.

Ticketing and Documentation: Use Jira Service Management to handle service requests and maintain knowledge documentation in Confluence.

Local Infrastructure Support: Assist the IT Operations team with maintenance of the office technical room (rack) videoconferencing systems cabling patching and local connectivity checks.

Security Support: Help implement endpoint protection secure configurations and access controls in collaboration with the Security team.

Qualifications:

3 years of experience in IT support helpdesk or service desk roles (Level 12).

Hands-on experience supporting Linux Ubuntu and Windows end-user environments.

Experience with Microsoft 365 administration and Active Directory.

Familiarity with MDM tools (Canonical Landscape Intune JAMF or similar).

Knowledge of Jira Service Management and Confluence is a plus.

Basic understanding of network fundamentals (LAN Wi-Fi cabling).

Awareness of endpoint security principles (antivirus access control updates).

Strong troubleshooting prioritization and communication skills.

Advanced level of English as it is the daily working language.

Soft skills:

Excellent communication and interpersonal skills with a customer-service orientation.

Hands-on proactive and resourceful approach to problem-solving.

Organized detail-oriented and capable of working autonomously.

Enthusiastic about technology learning and helping others.

Team player with a collaborative and supportive mindset.

Comfortable balancing multiple responsibilities in a fast-paced environment.

We are looking for outstanding people willing to join our mission to change this industry and help to build a better world.

If you feel identified with Openchip please contact us. We can offer a competitive compensation package in a flexible work schema that will help you to keep a balance between your personal and professional life.

At Openchip & Software Technologies S.L. we believe a diverse and inclusive team is the key to groundbreaking ideas. We foster a work environment where everyone feels valued respected and empowered to reach their full potential regardless of race gender ethnicity sexual orientation or gender identity.