Customer Success Engineer

Doylestown, PA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a technically strong customer-focused Customer Success Engineer to support client implementations integrations and long-term platform adoption. This role sits at the intersection of engineering customer partnership and business impact.

You will work directly with customers to understand their workflows guide onboarding and implementation troubleshoot technical challenges and ensure successful deployment and adoption of our platform. This is an ideal opportunity for a software engineer who enjoys solving real-world problems working with clients and influencing product improvements.

Key Responsibilities

Translate customer requirements into scalable technical solutions
Guide clients through onboarding implementation and go-live
Troubleshoot APIs integrations and performance issues
Lead technical workshops and stakeholder meetings
Partner with Product and Engineering to relay customer feedback
Support Sales with technical demos when needed

Qualifications

3 years of software development experience (C# preferred)
Strong understanding of APIs and system integrations
Experience with AWS or Azure and relational databases
Excellent communication skills with both technical and non-technical audiences
Ability to manage multiple projects in a fast-paced environment
Experience in XaaS implementation or customer-facing technical roles is highly preferred.

Benefits: All regular Benefits including health PTO Work from Home etc.

There shall be no visa sponsorships available for this role at this time.

No Third Parties

The position is hybrid and will need occasional travel to the Greater Philadelphia area ( Should be within a reasonable distance to the Greater Philadelphia area No Relocation)

We are seeking a technically strong customer-focused Customer Success Engineer to support client implementations integrations and long-term platform adoption. This role sits at the intersection of engineering customer partnership and business impact. You will work directly with customers to unders...