Field Support Analyst
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Field Support Analyst
Location: New York 10166 (100% Onsite) - 8am -5pm (CST)
Duration: 4 months possible extension & Potential to convert to FTE
Overview of Work Environment/Client Nuances:
Fast paced environment communication is very important as there will be C-Suite execs on-site
Team Overview:
Will be working as part of team some in-person some virtually
Resources typical working day:
General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Licenses/Certifications:
Any applicable licenses or certifications are preferred
Must Have Skills:
o Good technical skills
o Excellent customer service
Nice to have skills:
Banking or law firm support work
Experience with Apple iOS
Adobe Acrobat
Years of Experience: 5 years
Education
Bachelors degree preferred if no degree they will need 5 years extra experience
Software skills:
MS Intune Ticketing Systems MS Office Suite
Interview Process:
1st round technical interview phone
2nd round culture interview with HM MS Teams
3rd round with office leadership - onsite
About the Role:
As a Field Support Analyst you will provide research and analysis support to the Digital & Technology department.
This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What Youll Do:
Edit content for the documentation of software applications and hardware environments.
Create photographs drawings sketches diagrams and charts to illustrate the material.
Conduct research and interviews with technical and business personnel.
Provide ad-hoc technical assistance to managers and other members of the application development team.
Support changes or enhancements to templates and other documentation standards.
Have some knowledge of standard principles with limited practical experience in applying them.
Lead by example and model behaviors that are consistent with clients values.
Impact the quality of own work.
Work within standardized procedures and practices to achieve objectives and meet deadlines.
Exchange straightforward information asks questions and check for understanding.
What Youll Need:
Bachelors Degree preferred with up to 3 years of relevant lieu of a degree a combination of experience and education will be considered.
Ability to use existing procedures to solve standard problems.
Experience with analyzing information and standard practices to make judgments.
In-depth knowledge of Microsoft Office products. Examples include Word Excel Outlook etc.
Organizational skills with a strong inquisitive mindset.
Intermediate math skills. Ability to calculate difficult figures such as percentages fractions and other financial-related calculations.
Location: New York 10166 (100% Onsite) - 8am -5pm (CST)
Duration: 4 months possible extension & Potential to convert to FTE
Overview of Work Environment/Client Nuances:
Fast paced environment communication is very important as there will be C-Suite execs on-site
Team Overview:
Will be working as part of team some in-person some virtually
Resources typical working day:
General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Licenses/Certifications:
Any applicable licenses or certifications are preferred
Must Have Skills:
o Good technical skills
o Excellent customer service
Nice to have skills:
Banking or law firm support work
Experience with Apple iOS
Adobe Acrobat
Years of Experience: 5 years
Education
Bachelors degree preferred if no degree they will need 5 years extra experience
Software skills:
MS Intune Ticketing Systems MS Office Suite
Interview Process:
1st round technical interview phone
2nd round culture interview with HM MS Teams
3rd round with office leadership - onsite
About the Role:
As a Field Support Analyst you will provide research and analysis support to the Digital & Technology department.
This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What Youll Do:
Edit content for the documentation of software applications and hardware environments.
Create photographs drawings sketches diagrams and charts to illustrate the material.
Conduct research and interviews with technical and business personnel.
Provide ad-hoc technical assistance to managers and other members of the application development team.
Support changes or enhancements to templates and other documentation standards.
Have some knowledge of standard principles with limited practical experience in applying them.
Lead by example and model behaviors that are consistent with clients values.
Impact the quality of own work.
Work within standardized procedures and practices to achieve objectives and meet deadlines.
Exchange straightforward information asks questions and check for understanding.
What Youll Need:
Bachelors Degree preferred with up to 3 years of relevant lieu of a degree a combination of experience and education will be considered.
Ability to use existing procedures to solve standard problems.
Experience with analyzing information and standard practices to make judgments.
In-depth knowledge of Microsoft Office products. Examples include Word Excel Outlook etc.
Organizational skills with a strong inquisitive mindset.
Intermediate math skills. Ability to calculate difficult figures such as percentages fractions and other financial-related calculations.
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
