Collections Analyst I

Job Title: Collections Analyst I

Location: Charlotte NC 28217

Duration: 6 Months

Schedule: 8-5 pm ET

Work Arrangement:
Hybrid - Must be onsite Tuesday Wednesday

Job Description

Requirements:
Must have 1 year experience within the past three years using SAP and Get Paid.
Top skills- B2B collections experience good communication skills good excel skills multi- tasking (huge part of role).

Core Responsibilities and Tasks

• Drive proactive improvements to Collections effectiveness
• Provide impactful proactive action plans via frequent monitoring of past due percentages
• Create and execute strategic action plans to enhance cash slow timeliness
• Ensure SLAs are met and partners with extended Shared services team to improve performance
• Challenges Status quo and actively participates in Continuous Process Improvement Projects and Kaizen Events
• Performing root cause analysis drives process improvement to ensure further process efficiencies
• Drive process and ensure goals are met by participating (and leading if necessary) governance calls
• Timely collections and resolution of past due accounts receivable for assigned customer accounts
• Develop and maintain positive and effective relationships with external accounts and internal stake holders
• Work closely with customers and cash applications department to resolve open credits and refunds
• Lead initiatives to improve DSO involving various internal stake holder groups

Education

4 year degree Accounting/ Finance preferred
Specialized skill training/ certification a plus.

Knowledge & Experience

• 5 years of B2B Collections work experience & sound knowledge of collections process
• Excellent written and verbal communication skills
• Must be proficient in Microsoft Excel Word and Outlook
• SAP and Get Paid experience

Additional Dimensions

• Processing collections for Accounts and providing oversite to the third party team that is processing collections.
• Advising and supporting the third party firm on escalated issues
• Proactive and analytical role to look for process improvements
• Proactively lead efforts that lend to continuous improvement opportunities
• Identify and execute initiatives to improve DSO