Chargeback Operations Team Lead

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Care and Infusion Care. With more than 10000 colleagues we provide our products and services in around 90 countries united by a promise to be forever caring. Our solutions provide a range of benefits from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatecs revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit

Key Responsibilities:

• Provide strategic leadership to the Membership and Chargeback team ensuring strong execution of commercial pricing and contracting activities across multiple business units while fostering a culture of accountability and continuous improvement.
• Drive operational excellence by identifying and championing opportunities for process optimization automation and innovation; leverage data insights to shape recommendations and lead the design and implementation of enhanced workflows and solutions.
• Oversee the governance development and continuous refinement of policies and procedures ensuring all documentation remains current compliant and aligned with evolving business and regulatory requirements.
• Direct the endtoend management of customer membership placement ensuring accurate alignment to GPO distribution rebate and other agreement structures to support contract integrity and pricing accuracy.
• Lead the oversight of chargeback adjudication processes including resolution of data discrepancies customer master data creation and maintenance and timely management of all related records.

Skills & Experience:

• Superior attention to detail.
• Advanced English Level
• Bachelors degree
• Inquisitive driven by data and focused on results.
• Strong business acumen
• Results-oriented with the ability to initiate and lead projects to completion.
• Ability to lead by example with a roll-up the sleeves hands-on style that supports a culture of accountability.
• 3-5 years of progressive experience in contract administration business analytics or a related field is required.
• Ability to work in a matrix environment where a high degree of collaboration is needed.
• Pricing contracting and reimbursement experience within the medical device industry preferred.

Benefits included (but not limited to):

• Hybrid work model
• Food allowance card
• Prepaid Medicine

#LI-VB1

#LI-HYBRID

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee

If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!