Key Control Testing Service Delivery Expert

BCS III KCT Service Delivery Expert

Background on ING Hubs Philippines

ING Hubs Philippines (ING Hubs PH) is a global service provider for ING supporting both Wholesale and Retail Banking activities. We foster a diverse workforce and offer opportunities for personal growth in a dynamic evolving environment. Our purpose is to empower people to stay a step ahead in life and business driven by imagination and determination to create a better future.

Job Overview

As a BCS III KCT Service Delivery Expert you will be responsible for leading and motivating a team of key control testers driving performance and ensuring the effective execution of key control testing across assigned frameworks and locations. You will play a pivotal role in talent development operational management and process improvement collaborating with stakeholders globally and reporting to the Circle Lead.

Key Responsibilities

• Team Leadership & Talent Development
  • Lead coach mentor and motivate team members fostering an inclusive and collaborative culture.
  • Conduct regular one-on-one sessions performance feedback and succession planning.
  • Drive vertical and lateral progression within the team ensuring proper succession planning and talent fungibility.
• Operational Management
  • Oversee the execution of key control testing ensuring adherence to global standards policies and procedures.
  • Manage resource allocation capacity planning and workload distribution to meet SLAs and quality targets.
  • Monitor performance identify improvement areas and drive continuous process enhancements.
• Quality Assurance & Review
  • Ensure deliverables meet required quality standards through internal reviews and cross-circle quality checks.
  • Escalate and resolve complex issues acting as the first line of escalation for the team.
  • Facilitate framework-specific trainings and knowledge sharing sessions.
• Stakeholder Engagement
  • Collaborate with stakeholders across different countries maintaining effective communication and reporting.
  • Attend meetings under your expert group and act as delegate for Circle Lead BP KCM Coordinators as needed.
  • Lead major projects and initiatives with CHUB-wide impact involving testers in process improvement efforts.
• Process Optimization & Continuous Improvement
  • Spearhead major process improvement projects analyze existing processes and implement new or refined procedures.
  • Drive achievement of team goals including engagement sustainability and continuous improvement targets.
  • Ensure compliance with risk mitigation activities and company policies.

Qualifications

• Minimum five (5) years of work experience in Banking Business Control Risk or Internal/External Audit.
• Experience in a 3 Lines of Defense environment is an advantage.
• Proven track record in team leadership project management and issue resolution.
• Excellent communication stakeholder management and analytical skills.
• Advanced proficiency in MS Office applications; experience with GRC tools is preferred.
• Strong organizational skills attention to detail and ability to thrive in a fast-paced environment.
• Experience in external or internal audit financial statement close process regulatory reporting and banking products is preferred.

Differentiators

• Scope & Impact: Formal authority over team members responsible for daily output and performance.
• Main Activities: Coaching performance feedback workload distribution meeting SLAs resolving team conflicts.
• Key Expertise: Leadership people management operational efficiency process adherence.
• Problem Solving: First-line resolution for common issues; escalates complex problems.
• Development Role: Develops peoples soft skills and general job readiness.
• Career Path: Progression to Operations Management Management track or Circle Lead roles.

Why Join ING Hubs PH

• Work in a vibrant innovative and diverse environment.
• Opportunities for personal and professional growth.
• Competitive compensation and benefits.
• Be part of a team driving the future of banking.