Senior Manager Service Architect

OurManaged Services Team

At PwC Ireland ourManaged Services team shapes solutions and delivers managed services with our global delivery network and3rdparty ecosystemswith leading organisations acrossall sectors.We run managed servicesbuilton leading technologiesso our clientscanaccelerate their business strategiesenabling them run faster scale smarter and lead stronger in anincreasingly changing and complex business landscape.

Purpose-led workyoullbe part of

As aSenior ManagerServiceArchitectwith a strong focus onbusiness developmentyoullworkwith our local clientteams and our global delivery network and 3rdparty ecosystem to shape architect propose andwinmanagingservices work with our local Irish clients.Your role is keyfor continuityduring thebusinessdevelopmentcycle in acting as thehub between thelocal account teamand our network andecosystem.The delivery of technology enabled managed servicesharnessingthebestof our global network and 3rdparty ecosystem.You will be the locallead responsible for architecting the solutionleveragingthe besttechnologyenabled managedserviceassetsavailableacross our network andecosystem.Part of yourServiceArchitectrole is also to workwithclientaccount teamshelpingidentifyother opportunities to add value totheirclient.In addition you will be joining a fast-growing local team and will have a role in further developing and building the local team.

Responsibilitiesinclude:

• Designing and architecting managed service solutions andproposalsfor our client teamsleveragingthe right and mostappropriateassetsacrossor global network and 3rdpartyecosystem;

• Developing collaborative relationships with delivery leadsinternal solution labs and otherarchitects and 3rdparties across PwCs global network and 3rdparty ecosystem tosuccessfullyarchitect price and sellmanagedservicestoIrishclients(typicallymulti-location multi-team services);

• Supporting client account team business development activitiesaround managed services.

• Keeping up to date on latest trends in managed services(e.g. applicationofAI)and any developments within our network and ecosystem to enhance our managed service solutions and proposals;

• Conducting service reviews to diagnose causes andidentifyremedieswhen a managed service is notoperatingas expected;

• Involvement in contracting with our clients and our delivery network and 3rd parties.

• Developingadditionallocal service architectsthrough trainingcoachingand mentorshipto further enhance and build our localmanaged servicescapabilities;

• Building the local PwC internal knowledge and understanding of Managed Services;

• Coaching and mentoring of consultants fostering a culture of continuous learning collaboration

• Developingcollateral andinsightsto supportmanaged servicepropositions;

• Working with the local Managed services leadership to further activate develop and grow the managed services market forIrishclients;

Experiences and skills

• Degree qualifiedwithrelevantservice deliveryqualifications(e.g.PMPITIL)an advantage;

• 4 years experiencein aService Delivery Managerrole ideally withcomplex near shore and offshoredeliverychains;

• 3 years experience in a Service Architect role ideally with complexonshorenear shore and offshore delivery chains;

• Track recordinenablingclientaccountteams winsignificantworkwith clients bysolutioningwinning technology enabledmanaged servicesolutions.

• An understanding of and interest inadvisory andimplementationprojectsand howthey both have a mutually re-enforcing relationship with managed services.

• Demonstrable experience anddeep understandingofdifferentservicedelivery modelsandmanaged servicecommercial constructs.

• Strong relationship management skills and experienceto take service architect role across multiple opportunities / proposals;

• Strong negotiation and contracting skills with proven experience.

• An experienced people leader with a background of inspiring and developing high performance teamsacross multiple locations and cultures;

• A collaborative and pro-active team memberwith demonstrable experience ofnurturing guiding and mentoringteams involvedinmanaged services.

• Experience drivingsales andoperationalexcellence and high-quality standards acrossmanaged servicesteams and processes;

• Acurious andanalytical mind-set with theability totranslate data into meaningfulinsightsthat supportsolutioninginformeddecision-making andvalue business outcomes

• Effective communicationboth verbal and written.