Coordinating Librarian for Teen Services

Position Summary

Coordinates and participates in the planning delivery and evaluation of assigned system-wide library services. Helps develop and deliver public programs services and staff training that supports the Librarys strategic initiatives and core services. Provides quality customer assistance to all ages and applies learning and developmental principles when designing service appropriate to any audience. Actively represents the Library in community activities develops and responds to partnership opportunities and promotes Library services and collections. May hire train supervise coach develop engage and evaluate the performance of assigned personnel.

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by the employee in the class. Specifications are not intended to reflect all duties performed within the job.

• Delivers high-quality customer-focused services to customers of all ages; will be assigned a specific area of coordination that enacts Library initiatives and core services.
• Develops coordinates delivers and evaluates departmental public and staff programs and trainings as appropriate to area of coordination.
• Participates in the development and implementation of annual work plans including a broad range of thinking from strategic to logistical. Actively uses continuous process improvement principles in all aspects of work.
• Participates on committees and projects may serve as project manager; prepares reports and recommendations may manage project
• Develops and maintains partnerships with outside agencies and community organizations; identifies and recommends service opportunities.
• Assists in the evaluation of programs and services uses metrics and outcome-based decision making.
• Creates coordinates publishes and updates content for the public website; may coordinate online services.
• Appropriate to area of coordination develops delivers and evaluates public and Customer Experience staff programs and trainings.
• Routinely consults with branch staff and provides tools and resources within the area of coordination (e.g. responds to and trouble-shoots questions provides routine communications across the department identifies training or county-wide program opportunities etc.).
• Coordinates and collaborates with multiple departments partners and work teams.
• Manages assigned budgets participates in personnel hiring teams writes reports and proposals and participates in routine administrative tasks (e g meetings procedural development documentation etc.).
• May hire train supervise coach develop engage and evaluate the performance of assigned personnel.
• Provides complex reference and readers advisory services to customers in person on the phone and online.
• Assists with core branch operations duties as needed (e.g. circulation collection management and performance library accounts public technology assistance).
• Acts as Person in Charge as delegated or scheduled.
• Brings matters of public concern regarding waste inefficiency corruption discrimination and safety to the attention of Library Management.
• Accurately communicates the Librarys policies to members of the public in all job-related contacts.
• Positively reflects Pierce County Librarys mission vision and values to members of the public and to staff.
• Performs a variety of functions to include other duties as assigned or required.

Additional Duties and Responsibilities

Duties are considered essential and include the following:

Reports to a supervisory position within Customer Experience; will direct volunteer work; may exercise supervisory responsibility; will act as Person in Charge as delegated and scheduled.

Core Skills & Qualities / Leadership Competencies

Employees are expected to demonstrate the following qualities at all times:

• Customer Focus
• Teamwork
• Communications
• Leadership
• Problem Solving
• Change and Learning
• Positive Attitude
• Professional Integrity
• Diversity

Leaders are expected to demonstrate the following competencies at all times:

• Builds Trustworthy Relationships
• Communicates Effectively
• Builds Successful Teams
• Manages and Develops People
• Achieves Results
• Facilitates Innovation and Change
• Demonstrates Leadership

Required Knowledge Skills and Abilities

The employee is expected to perform or possess the following:

Minimum Requirements including Education License or Certifications:

Masters of Library Science and two years working with diverse customers.

• A valid Washington State Drivers License is required.
• Must pass criminal background screening prior to hire.
• The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes is required.

Technology Requirements:

• Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS performance review network drive storage)
• Use of basic office equipment (e.g. PC printer phone fax mouse security alarm)
• Basic keyboard and alpha/numeric data entry skills
• Intermediate PC navigation skills in a Windows based environment; ability to connect to a device and print
• Ability to navigate search and use basic web functions and applications
• Intermediate MS Office Suite skills (e.g. Outlook Word Excel) to satisfactorily complete job responsibilities
• Experience with online website content management
• Experience with time and attendance systems or processes
• Ability to collect audit analyze data sufficient to formulate recommendations and make decisions as required by position
• Experience in ebook/e-collection and use
• Experience with Integrated Library System Inventory or Data Management system
• Ability to document instructions troubleshoot and teach basic level MS Office Suite (e.g. Outlook Word Excel) to satisfactorily complete job responsibilities

Desired:

• Troubleshoot and teach basic level questions regarding the above
• Training curriculum development
• Presentation software
• Work order systems
• HR systems

Physical and Environmental Conditions:

Work is conducted in a normal office setting or library environment that provides comfortable lighting temperature and air conditions and/or regular contact with the public. When delivering service outside of PCLS locations weather physical and environmental conditions will vary and work will adhere to additional PCLS safety protocols. Occasional light lifting such as three to four reams of paper four or five books or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time talking bending reaching and lifting objects weighing up to 30-35 pounds. May lift or push up to 50 pounds as needed. Must be able to lift and carry library materials and push/pull loaded carts.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms e.g. use of safe workplace practices with office equipment and/or avoidance of trips and falls and observance of fire regulations.

Benefits:

• Sick Leave
• Medical Dental and Basic Life Insurance
• Long-Term Disability
• Vacation
• State Retirement System
• Employee Assistance Program
• Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program.
• Additional life insurance for the employee and family is available through payroll deduction.