Vehicle Service Agent

Job Description

Are you a passionate individual with excellent customer service skills Do you enjoy working in a fast-paced environment If so Europcar has an exciting opportunity for you!

We are currently seeking a motivated and customer-orientedVehicle Service Agentto join ourTownsvilleteam on acasualbasis.

Why join Europcar

• Competitive hourly rate casual loading

• Boost your income with our performance-based incentive program

• Six weeks employer-paid parental leave (in addition to government entitlements)

• Ongoing training and career development opportunities

• Global brand opportunities across AU/NZ and beyond

• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

• Access same-day pay through our financial wellbeing partner

• Referral bonuses and exclusive employee discounts (private health insurance Accor All Heartists program gym & more!)

• 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

• Ensuring that a high standard of customer satisfaction is achieved

• Cleaning vehicles

• Checking the vehicles for road-worthiness and ensuring appropriate fluid levels and tyre pressure is consistently maintained

• Checking for any chips on the windscreens and checking for any panel damage or any other general wear and tear on the vehicle

• Refueling company vehicles as required

• Driving vehicles between locations

To be considered you should possess:

• Computer literacy skills required

• The ability to work alone and as part of a team

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian drivers licence with a clean driving record

• Current and ongoing Australian work rights

• A positive can do attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe.

We help to change the way you move is what we stand for and brings us together. More than ever were committed to delivering simple seamless innovative solutions that make mobility easy enjoyable and increasingly eco-friendly.

To do this we offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 280.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental Goldcar - a frontrunner at providing low-cost car rental services in Europe Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning and Euromobil a German car rental player. The Group also operates the myEuropcar platform for vehicle subscription.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 9000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info:

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at: