TechOps Specialist
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
TechOps Specialist
Team: Technology
Prolific
Prolific is not just another player in the AI space we are the architects of the human data infrastructure thats reshaping the landscape of AI a world where foundational AI technologies are increasingly commoditized its the quality and diversity of human-generated data that truly differentiates products and models.
The Role
TechOps at Prolific isnt a traditional IT team; were lean agile and engineering-driven. We dont just maintain systems - we solve problems before they happen automate relentlessly and build solutions that help Prolificos do their best work. From internal infrastructure to tooling security to automation we take a proactive hands-on approach to be an enabler for teams making sure they have everything they need to move fast make an impact and help Prolific scale.
As a TechOps Specialist youll be responsible for making sure everyone has the tools technology and support they need to do their best work whilst supporting the wider company in growing and scaling our team across the UK and US.
Youll handle onboarding and offboarding provide direct technical support to our growing team of Prolificos manage our fleet of macOS devices and our growing software stack get involved in projects and initiatives across the company and much more.
Youll play a key role in the maintenance and security of the tools and applications our Prolificos depend on every single day and make sure we remain compliant with the highest information security standards in everything we do. And as an early member of a growing team youll be vital in supporting the growth of TechOps at Prolific as we continue to scale.
What youll be doing
- Provide direct technical support to solve technical problems for everyone at Prolific.
- Youll set up new joiners with all of the accounts and systems they need for their first day and run onboarding sessions to guide them through getting familiar with and using our internal tooling.
- Work within the TechOps team to implement solutions to technical problems and automate manual processes enhancing the technical capabilities of the team.
- Write and develop documentation to support the work were doing and the processes were building.
- Managing the onboarding and offboarding of SaaS products and own access controls for our systems on a daily basis.
- Support on wider company initiatives like the achievement of security certifications and enabling the company to scale at pace without technical blockers.
- Youll support supplier management understanding how our suppliers work with our internal teams to ensure we get value for money and youll work closely with teams to plan for and execute seamless renewals on time and within budget.
What youll bring
- Proven experience in a support capacity and demonstrable technical proficiency particularly in troubleshooting macOS devices.
- Working knowledge of Google Workspace and mobile device management platforms like Kandji.
- Strong understanding of computer systems networks and technology infrastructure.
- Excellent problem-solving and troubleshooting skills.
- Ability to manage multiple projects and tasks simultaneously.
- Strong communication and collaboration skills.
- Experience in scripting and automation.
Even better if you have
- Knowledge of industry specific regulations like Cyber Essentials SOC2 and ISO 27001.
- Experience with scripting and using APIs to automate manual processes.
- A background in technical support.
Why Prolific is a great place to work
Weve built a unique platform that connects researchers and companies with a global pool of participants enabling the collection of high-quality ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate nuanced and aligned AI systems.
We believe that the next leap in AI capabilities wont come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure Prolific is positioning itself at the forefront of the next wave of AI innovation one that reflects the breath and the best of humanity.
Working for us will place you at the forefront of AI innovation providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary benefits and remote working within our impactful mission-driven culture.
Links to more information on Prolific
Website
Privacy Statement
By submitting your application you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolifics Candidate Privacy Notice explains what personal information Prolific may process where Prolific may process your personal information its purposes for processing your personal information and the rights you can exercise over Prolific use of your personal information.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
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