Associate Demand Field Service Technician

Your role and responsibilities

In this role you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes quality standards and safety guidelines. Each day you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: hybrid #LI-Hybrid

This role is contributing to ABB Automation Energy Industries Division.

Your responsibilities (upon completion of formal Trainee program):

• Provide site service to ensure safe and efficient plant operation utilizing the ABBs Distributed Control System.
• All periodic routine preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
• Troubleshoot low complexity tasks associated with the distributed control system hardware software issues and manage technical support requests on the customers behalf to optimize system performance.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions issues and inquiries with accuracy and timeliness. Maintain a follow-up system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades system modifications and additions both on-line and off-line.

• High School diploma or GED required. A special combination of experience and/or demonstrated accomplishments will be considered.

• Must be willing to maintain overnight travel of 80%.
• A demonstrated commitment to excellence effective communication problem solving teamwork customer focus and a professional attitude.
• Applicants must speak fluent English have a legal drivers license and have a work authorization that would permit them to work for ABB in the US.

• If applicable ABB relocation assistance will be provided to Cleveland OH. Technicians will undertake formal ABB University training on-the-job training and receive mentorship along their journey.

• Candidates must already haveworkauthorization that wouldpermitthem to work for ABB in the US.

ABB Energy Industries is enabling safe smart and sustainable projects and operations for businesses across the oil gas chemicals life sciences power generation and water sectors. Driving integrated solutions that automate digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency reduce risk reduce energy consumption and waste.

Come Make a world of difference with ABB

We look forward to receiving your application. If you want to discover more about ABB take another look at our website .