Technical Implementation Manager

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Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Technical Implementation Manager is the main contact point for the customer in the pre-launch period and will be responsible for the overall project implementation while ensuring scope quality timelines and project metrics are met. This role will serve as HiredScores solution consultant bridging between the development team product team and client during the project implementation period. We ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.

You will gain experience working partnering and collaborating with diverse customers such as HiredScores executive team R&D product professional services teams customer success teams and our clients senior leadership.

You will create and lead day-to-day project plans; supervise and review progress and timelines and adjust as needed. As well as identify track and resolve issues to ensure meeting commitments and project success

Other responsibilities include:

• Tracking and communicating project status risks issues decisions and actions to internal and external collaborators

• Demonstrating strong project leadership skills and analytical competence to overcome challenges and drive project success

• Understanding customer needs and challenges offering valuable and viable solutions to meet their requirements

• Configuring HiredScores product in client environment as per Statement of Work and project implementation plan

• Building & maintaining relationships through communication with U.S. based clients and all collaborators to guarantee satisfaction with the projects delivery

• Communicating to the client any maintenance needs of the new implementation for a defined period post-launch.

• Maintaining detailed documentation of key tasks achievements and client interactions for comprehensive project monitoring and review

• Working with the client Success teams and Support to transition the account from the implementation phase to the launch training and adoption phase ensuring a smooth handover

• Seeing opportunities for further business & product development or potential risks that could impede or slow progress of implementation and notifying key collaborators when needed

About You

Basic Qualifications

• At least 4 years experience in a Technical or Project Implementation Management role with hands on configuration experience

• At least 3 years experience technical configuration of using XML or YML files or Self Service tools

• 2 years of experience implementing SaaS. Working on large scale software delivery projects

• At least 2 years experience working with external client-facing enterprise products

• Previous experience working with configuration tools and able to fulfil technical tasks

Other Qualifications

• Worked with SQL/NoSQL databases

• Demonstrated ability to handle day-to-day work challenges; adjust to shifting priorities identify and take on technical and operational issues during implementation

• Strong analytical skills detailed understanding and capability to interpret client business needs and translate them into application and operational requirements

• Comfortable in a fast-paced process-focused environment adept at problem-solving

• Familiarity with Agile methodologies and the software delivery lifecycle

• Experience with project management tools like Microsoft Project Jira Monday and Documentation repository

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Workday Pay Transparency Statement

Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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