• Responsible to the Administrative Assistant
• Positions Supervised: None
• Regular Contact with: All Franklin Medical Center personnel including the Hospitals Board of Commissioners independent contractors vendors and outsourced staff. External contact with the public.

ESSENTIAL JOB FUNCTIONS:

1. Provide direct support to the Administrative Assistant to assist in carrying out administrative and operational responsibilities
2. Greet visitors vendors and community members and provide appropriate assistance
3. Answer and direct incoming telephone calls in a professional manner
4. Handle incoming and outgoing correspondence including emails and phone calls
5. Organize and maintain confidential administrative files and records (electronic and paper)
6. Serve as a point of contact for routine inquiries and direct matters to appropriate departments
7. Monitor and maintain office supplies; Submit supply requests as needed
8. Assist with administrative processes related to medical staff credentialing and privileging and plan credentialing as directed
9. Prepare and distribute medical staff privileging packets and correspondence as directed
10. Receive and review practitioner applications for medical staff privileges and accompanying documents to ensure accuracy completeness and compliance with hospital policies and regulatory requirements
11. Maintain organized credentialing and privileging files for physicians and allied health professionals
12. Assist with maintaining and updating the hospitals online provider credentialing database ensuring practitioner demographic licensure certification privileging and payer enrollment information is accurate and current
13. Assist with payer credentialing and recredentialing applications for practitioners ensuring required documentation is submitted accurately and within required timeframes as directed
14. Maintain payer enrollment records and assist with tracking approval statuses to support uninterrupted billing and reimbursement
15. Notify the Administrative Assistant of credentialing-related issues and assist as directed to resolve issues
16. Track expiration dates for licenses certifications and other required documents for physicians and allied health professionals
17. Maintain copies of current state licenses certifications DEA certificates malpractice coverage board certifications and other required credentials in practitioner files in accordance with hospital policy
18. Notify the Administrative Assistant of upcoming expirations of licensures certifications registrations or any identified discrepancies deficiencies or compliance issues regarding practitioner credentialing and privileging files/documents
19. Notify practitioners of upcoming expirations of required documents
20. Maintain confidentiality of sensitive hospital employee and patient-related information
21. Other duties as assigned

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask when completing several tasks at once
• Strong organizational skills
• Ability to work independently with minimal supervision
• Integrity and discretion when working with sensitive company information
• Detailed oriented to properly maintain all administrative documents
• Proficient with computers and Microsoft Office (Word Excel Outlook)

• Prolonged periods of remaining in a stationary position at a desk and working on a computer
• Frequent use of hands wrists and fingers to operate a computer keyboard mouse telephone and other office equipment
• Occasionally move about the office and facility campus to access file cabinets office machinery other departments etc.
• Frequently position self such as bending stooping reaching kneeling or twisting maintaining files retrieving files or office supplies etc.
• Ability to communicate information accurately so others will understand
• Ability to hear and respond to telephone calls alarms and normal office conversations
• Visual acuity sufficient to read printed documents computer screens and handwritten materials
• Frequently move lift push or pull boxes equipment files etc. weighing up to 20 pounds across the office for various needs.