Senior Journey Specialist

Johannesburg - South Africa

Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Senior Journey Specialist Luxury Property Group Johannesburg

Kendrick Recruitment is seeking an experienced Senior Africa Travel Specialist to join a luxury property group in Johannesburg. This role is ideal for a travel professional with a passion for curating bespoke guest experiences across Southern and East Africa combining expert itinerary planning with proactive sales engagement to drive revenue growth.

Key Responsibilities

Travel Coordination & Planning

Design and sell tailor-made itineraries for guests including flights transfers and accommodation with partner lodges/hotels

Engage proactively with prospective guests to convert enquiries into confirmed bookings

Promote upselling and cross-selling opportunities across properties and experiences

Maintain up-to-date knowledge of properties rooms services and locations

Stay informed on third-party preferred partners and specialised knowledge of Southern and East Africa

Sales & Revenue Generation

Achieve or exceed monthly and annual sales targets through direct bookings

Track and report on sales performance conversion rates and revenue metrics

Identify new business opportunities and contribute to sales strategies and campaigns

Build and maintain strong relationships with high-value clients

Booking Management & Administration

Ensure accurate reservation details in booking and CRM systems

Confirm bookings via email in a timely manner

Manage reservation files from inception through guest departure

Financial Management

Ensure timely payment collection for reservations

Submit monthly reconciliations and financial breakdowns

Guest Services Excellence

Resolve guest complaints promptly and professionally

Ensure all proposals and responses meet company standards

Follow up post-travel to ensure guest satisfaction

Professional Development

Attend educational trips and trade events as required

Contribute to departmental profitability through excellent service delivery

Skills and Experience

Education & Qualifications

Grade 12 certificate (essential)

Degree or Diploma in Tourism or Hospitality (advantageous)

Experience

Minimum 8 years in a similar role with proven sales performance preferably with a tour operator

Hospitality/tourism industry experience (advantageous)

Technical Skills

Proficiency in MS Office Tourplan Res Request (essential)

Comprehensive knowledge of Southern and East Africa travel (essential)

Core Competencies

Excellent command of English verbal and written communication

Strong time management self-discipline and attention to detail

Proactive creative and solution-focused

Team player with positive attitude emotional control and adaptability

Commercial acumen with ability to meet sales targets and close bookings

Confident negotiation and interpersonal skills

Commitment to delivering a high-quality guest experience with accuracy integrity and enthusiasm

This is an exciting opportunity for a dynamic Senior Journey Specialist to design exceptional travel experiences and contribute to the growth of a luxury property group.

Interested candidates are invited to submit their CV to apply for the role.

Required Skills:

experience

Senior Journey Specialist Luxury Property Group JohannesburgKendrick Recruitment is seeking an experienced Senior Africa Travel Specialist to join a luxury property group in Johannesburg. This role is ideal for a travel professional with a passion for curating bespoke guest experiences across Sout...