Logistics Customer Service Representative II
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Job Location:
Neenah, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Summary:
TheLogisticsCustomer Service Representative(CSR)IIis responsible fortaking inbound customerinquiries via phone and emailfor our Jewelers Mutual Shipping Solution is done by supporting clients needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictlyin accordance withthe companys security protocols as outlined in standard operating procedures.
Why Jewelers Mutual:
Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.
As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.
Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.
Here youll:
- Move fast and embrace change
- Always look for better ways
- Grow thrive and help shape whats next
Join us and be part of a culture where you can make an impact while building your future.
What Youll Do:
- Handle customer requests answer incoming phone calls and respond to inquiries in accordance with established service standards and standard operating procedures providing exceptional customer service.
- Monitor the shipping email inbox and respond to customer inquiries.
- Effectively communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
- Monitor package movement and assess scenarios within proprietary systems takingappropriate actionsinternally and/or with the carrier to resolve those issues.
- Troubleshoot customer system issues to findappropriate solutionsfor their unique situations.
- Assistcustomers with their inquiriesregardingservices offered by the company including small parcel shipping transitinsuranceand Anti-Money Laundering compliance. This includes training new customers inuseof the companys online services.
- Correct andsubmitcarrier supply orders for clients.
- Ensures operational continuity and service excellence by fulfilling occasional Saturday requirements during peak business periods.
- Onboard new customers including training on navigation of our online shipping platform and address any immediate questions.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What Youll Bring:
Qualifications
- High school degree or equivalent.
- Customer service experience preferred.
- Familiarity with Microsoft Office preferred.
- Familiarity with International shipping is helpful.
- Property/casualty insurance background and jewelry industry experience are helpful.
Certificates Licenses Registrations
None
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.
What We Offer You:
- Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
- Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
- Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
- Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Protect your jewelry with the best jewelry insurance company, backed by a century of expertise and over 11,000 5-star reviews. Get a free quote in under 30 seconds.
