Customer Advocate

About Us:

At PFL a Vomela company our greatest asset is our people. As a full-service visual communications company we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while youre focused on creating big things for global and local brands we will help you build a career you can be passionate about.

PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our future PFL went all in to create a platform that delivers multi-sensory custom marketing campaigns that are automated measurable and relevant. The campaigns help businesses gain attention and amplify their growth. PFL is the only company with a solution that includes software printandfulfillment tosimplify automated direct mail campaigns. We handle everything under one roof!

Customer Advocates serve as consultative partners to PFLs eCommerce customer helping transform marketing ideas into impactful print and direct mail campaigns that drive results.

This sales role is designed for individuals who are curious competitive and motivated to grow customer relationships through discovery recommendation and execution. Customer Advocates do more than process orders they uncover customer goals recommend solutions and help clients achieve better marketing outcomes.

If you enjoy asking questions solving problems and influencing results while building long-term customer relationships this role offers a strong foundation in consultative sales within a well-established national print and marketing environment.

What Successful Customer Advocates Do

• Conduct discovery conversations to understand customer goals audiences and campaign objectives.
• Recommend print and direct mail solutions aligned with customer marketing strategies.
• Perform informal and formal needs assessments for each customer to recommend appropriate printing and mailing solutions.
• Grow existing accounts through proactive outreach opportunity identification and relationship development.
• Guide customers from idea conception through final production while maintaining ownership of the customer experience.
• Identify opportunities to expand campaigns improve results and increase customer value.
• Collaborate with internal teams to deliver solutions that meet both customer objectives and operational requirements.
• Balance sales growth with flawless execution and follow-through.
• Prospect within existing accounts to uncover new opportunities.
• Utilize company tools and workflows to advance opportunities and ensure successful delivery.

What Success Looks Like
Successful Customer Advocates:

• Ask thoughtful questions before proposing solutions.
• Take initiative to recommend improvements instead of simply fulfilling requests.
• Are energized by goals performance metrics and continuous improvement.
• Build trust by understanding customers business not just their print specifications.
• Combine relationship-building with accountability for results.

Qualifications

• 2 years of customer-facing experience in sales service or account management preferred.
• Interest in developing consultative sales skills.
• Strong communication and active listening abilities.
• Comfortable balancing relationship management with performance expectations.
• Technically curious and willing to learn new systems and workflows.
• Highly organized with strong attention to detail.
• Ability to thrive in a fast-paced team-oriented environment.
• Demonstrates behaviors aligned with our values of Commitment Accountability Respect Excellence and Service.

Training & Work Location

Customer Advocates participate in a structured onboarding and development program designed to build consultative selling and industry expertise.

• This role requires full-time in-person work in Livingston during the initial onboarding and training period lasting approximately six months.
• New hires are not expected to arrive with print or direct mail expertise. Training includes hands-on coaching real-time feedback and close collaboration with experienced team members.
• The onboarding period focuses on developing discovery skills solution recommendations and consultative customer conversations.
• Consistent in-person engagement during onboarding is essential to developing the skills and confidence needed for success in this role.

Following successful completion of onboarding and demonstrated strong performance:

• Customer Advocates may become eligible for a hybrid work arrangement.
• Hybrid employees may work from the Bozeman office up to three days per week with two days per week in the Livingston office.
• Hybrid flexibility is performance-based and contingent upon sustained role proficiency.

Compensation & Benefits
Full-time hourly position based in Livingston or Bozeman.
Training for this role will be conducted at our Livingston headquarters
Approximate starting annual compensation: $50000 ($24.04/hour)

Core Benefits
Affordable Health Benefits Package
Dental and Vision Insurance
401(k) with employer match
Employer Paid Long-Term Disability
Life Insurance
Paid Time Off (PTO)
Eight Paid Holidays

Why Join PFL
If you like working where the digital and print worlds meet enjoy solving marketing challenges and want to build foundational sales skills while delivering exceptional customer outcomes we want to hear from you.

Role Requirements
To successfully perform this role employees must be able to:

• Navigate both internal and external software systems including:
  • ADP/Timeclock
  • PFL Database
  • Microsoft Office products
  • Confluence
• Sit or stand for extended periods during the workday.
• Occasionally lift and transport objects weighing up to 20 pounds.
• Perform functional movements such as grasping lifting carrying pushing pulling reaching twisting bending and stooping as needed.

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