Service Delivery Manager Managed Services
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
PPMManagement Level
ManagerJob Description & Summary
PwC Ireland- Bring Your Talent Grow Your Skills Unlock Your Potential!Are you passionate about helping organisations run faster scale smarter and lead stronger with managed services Delivery models have fundamentally shifted using globally connected networks and ecosystems and the latest technologies (including AI). Do you thrive in collaborative multi-location environments where your expertise is required locally to manage globally connected and complex service delivery models for the benefit of our local clients PwC Ireland is looking for an experienced Service Delivery Manager for our Managed Services team where your capabilities are needed to manage our service delivery to meet and exceed client expectations and to continue to grow our managed services business in Ireland.
OurManaged Services Team
At PwC Ireland ourManaged Services team shapes solutions and delivers managed services with our global delivery network and3rdparty ecosystemswith leading organisations acrossall sectors.We run managed servicesbuilton leading technologiesso our clientscanaccelerate their business strategiesenabling them run faster scale smarter and lead stronger in anincreasingly changing and complex business landscape.
Purpose-led workyoullbe part of
As aService DeliveryManagerwith a strong focus onclient value and satisfactionyoullworkwith our local clients managingthe delivery of technology enabled managed servicesharnessingthebestof our global network and 3rdparty ecosystem.You will be the local client point ofcontactforthe entireserviceworking with ournetworkdelivery leadsandalsobedirectlyresponsiblefor anyelementof theservice that are provided onsite or inIreland.You willbe responsible forservicemonitoringand reporting with your client and internally with PwC.Part of yourServiceDelivery Manager role is also to workwith theclientaccount teamhelpingidentifyother opportunities to add value to your client.In addition you will be joining a fast-growing local team and will have a role in further developing and building the local team.
Responsibilitiesinclude:
Managing ongoing delivery of one or more managed services to one or more local clients tooperatewithin budget and meet or exceed client expectations
Developing collaborative relationships with delivery leads teams and 3rdparties across PwCs global network and 3rdparty ecosystem tosuccessfullymanage end toend delivery ofglobal multi-location multi-team services for clients.
Responsible for definingrunningandmonitoringregularservice reporting consistent with anycontractualService Level Agreements(SLAs).
Diagnosing and resolving any service delivery issues or challenges meeting agree SLAs.
Working with the broader client account team to helpidentifyand convert other opportunities to add value for the client.
Developing or team of service delivery managersthrough trainingcoachingand mentorshipto further enhance and build our local service delivery management capabilities.
Coaching and mentoring of junior consultants fostering a culture of continuous learning collaboration
Developingcollateral andinsightsto supportservice delivery management propositions
Working with the local Managed services leadership to further activate develop and grow the managed services market forIrishclients;
Experiences and skills
Degree qualifiedwithrelevantservice deliveryqualifications(e.g.PMPITIL)an advantage;
5 years experiencein aService Delivery Managerrole ideally withcomplex near shore and offshoredeliverychains;
Demonstrable experience anddeep understandingof service reporting and agreeing and meeting service level agreements;
Strong relationship management skills and experience supportingclientswhile being able to have open and trusted dialogue toclients to address any challenges;
An experienced people leader with a background of inspiring and developing high performance teamsacross multiple locations and cultures;
A collaborative and pro-active team memberwith demonstrable experience ofnurturing guiding and mentoringteams involvedinmanaged services.
Experience drivingoperationalexcellence and high-quality standards acrossmanaged servicesteams and processes;
Acurious andanalytical mind-set with theability totranslate data into meaningfulinsightsthat supportsolutioninginformeddecision-making andvalue business outcomes
Strongcommunicationboth verbal and written.
Unlock your potential with PwC Ireland
We believe that challenges are better solved together.Wereinspiring and empowering our people to change the world. Powered by the latest technologyyoullbe a part of amazing teamsencouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact.This purpose-led work and our continuous development and encouragement will help unlock your potential and take your career to the next level.
Enjoy PwCsperks
We reward your impact and support your wellbeing through a competitive compensation package inclusive employee benefits and flexibility programs that will helpyouthrive in work and life. Learn more about us at. ( appreciated for being you
Our mostvaluable assetis ourpeopleand we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for thegreat workyou do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.
We believe this so much that we have signed up for theBusiness in the Community Inclusive Workplace Elevate Pledge.( Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced diversity iscelebratedand inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes initiatives employee resource groups and more at.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to applywedlove to hear from you!
We will ensure that everyone is supported throughout and if provided with reasonable accommodation toparticipatein the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Pleaseemail usfor more information.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 25 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
YesGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
