Operations Supervisor
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Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
From commercial office space and manufacturing to multi-site retail portfolios we manage and support over 1 billion square feet of facilities space for the nations leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
Job Summary
The Operations Supervisorplays a key role in driving daytoday success across assigned accounts. Youll oversee work order performance guide and develop a team collaborate with internal departments and ensure we consistently meet or exceed customer expectations and contract requirements.
Youll be the operational heartbeatsupporting timecritical repairs solving workflow challenges responding to escalations and partnering closely with Account Management to deliver exceptional service.
This is a role for someone who thrives in a fastpaced environment enjoys problemsolving and loves working with people just as much as processes.
Essential Duties & Responsibilities
- Lead and organize daily workload including scheduled tasks emergency assignments and special projects
- Oversee direct reports and subcontractors; provide coaching training and annual performance evaluations
- Ensure all work orders are completed and closed within contract timeframes
- Respond to customer escalations and maintain strong proactive communication across teams
- Identify opportunities to reduce costs enhance service quality and streamline operations
- Build and maintain positive relationships with both associates and customers
- Foster a culture of safety accountability and high performance
- Support ongoing process improvements best practices and continuous development initiatives
Qualifications
- Bachelors Degree orequivalent experience
- 2 years in facilities maintenance property management customer service or a related role. Experience leading service delivery teams or working with technical trades (Electrical HVAC Plumbing Roofing) preferred
- Strong proficiency in MS Windows Excel and Word. Experience with Power Automate a plus
- Professional positive and customerfocused communication skills
- Ability to stay calm under pressure solve problems quickly and know when to escalate
- Strong criticalthinking skills and an eye for process improvement
- Dependable punctual and committed to highquality work
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
#EFS
Required Experience:
Manager
Key Skills
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
