People Services Supervisor

The People Services Supervisor leads a team of 5 Tier I People Services Specialists responsible for delivering exceptional HR support to associates managers and the HR organization. This role oversees the Tier 1 team as they deliver front line HR support onboarding processes HR program execution and other HR services ensuring compliant efficient and above all positive associate experiences. The Supervisor acts as an escalation point drives process improvements and partners with HR Centers of Excellence (COEs) and fellow support functions to optimize HR service delivery workflows.

Location: This position is eligible for a hybrid schedule reporting to our Deerfield IL office 3 days a week with flexibility for remote work on Mondays and Fridays.

What you will be doing: 

• Lead and develop a team of five People Services Specialists supporting applicants future associates associates and the HR COEs 
• Provide feedback coaching and guidance to ensure team alignment and performance
• Serve as an escalation point for complex onboarding pre-employment and AskHR inquiries
• Oversee requisition and offer letter creation pre-employment screening and onboarding processes
• Evaluate and develop continual improvements to the onboarding structure and rotational ownership model
• Partner with COEs to update onboarding materials semi-annually
• Oversee execution of HR programs including Tuition Reimbursement Relocation Referrals employee recognition and HR intranet content updates
• Monitor compliance for I-9 and E-Verify processes; develop and maintain governance standards
• Monitor AskHR (Jira) dashboards and responses; identify trends and drive efficiency improvements
• Ensure Tier 1 SOPs working documents and SmartSheets are accurate and updated
• Partner with HR Managers COEs and other support teams to identify and deliver process improvements and minimize escalations
• Ensure SLAs are met across Tier 1 activities
• Support lead and/or oversee special projects as assigned

Qualifications :

• 3 years of HR experience preferably within HR Operations in a shared services delivery model
• 1 year of experience directly managing a team with demonstrated ability to effectively lead others (including providing coaching feedback and development)
• Strong knowledge of core HR processes and HR program administration
• Intermediate skills using HR systems including HRIS and ATS systems (e.g. Workday SmartRecruiter Smartsheet or similar)
• Experience using Microsoft Office Suite (Word Outlook Excel PowerPoint)
• Experience using cloud-based filesharing platforms (e.g. Box OneDrive SharePoint Google Drive or similar)
• Familiarity with compliance requirements (Examples: I-9 and E-Verify)
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to prioritize in a fast-paced evolving organization

Nice to Have:

• Bachelors Degree in Human Resources Management or similar field
• Experience with ticket management systems and processes such as ServiceNow Workday Help or Jira Service Management
• SHRM-CP or PHR certification

Additional Information :

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70000 USD - $110000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits adoption benefits and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water outdoors and security. The Company makes innovative products for residential and commercial environments with a growing focus on digital solutions and products that add luxury contribute to safety and enhance sustainability. To learn more visit our website at .

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams please note that Fortune Brands job postings are exclusively hosted on our website at via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Remote Work :

No

Employment Type :

Full-time