Business Consulting CX Support
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: CX Support Consultant
Role Overview
The CX Support Consultant is responsible for supporting customer experience (CX) operations by handling customer issues coordinating with internal teams and ensuring service quality meets defined standards. The role focuses on operational execution issue resolution and continuous improvement of customer journeys.
Key Responsibilities
- Provide day-to-day customer experience support across multiple channels (e.g. call center email chat digital platforms)
- Handle and resolve customer issues inquiries and complaints in a timely and professional manner
- Analyze customer feedback tickets and service data to identify recurring issues and improvement opportunities
- Coordinate with internal teams (IT Operations Product Marketing) to support issue resolution and service enhancements
- Support CX process documentation service workflows and standard operating procedures (SOPs)
- Assist in monitoring service performance against SLAs KPIs and CX metrics (e.g. CSAT NPS)
- Prepare reports and insights for stakeholders on customer experience trends
- Support CX initiatives pilots and improvement projects as assigned
Qualifications & Skills
- Bachelors degree in Business Marketing Communications IT or related fields
- 25 years of experience in customer support service operations or CX-related roles
- Strong communication and problem-solving skills
- Experience working with CRM ticketing or customer support systems
- Ability to work in a fast-paced client-facing environment
- Good analytical skills with attention to detail
If you can demonstrate that you meet the criteria above please contact us as soon as possible.
The exceptional EY experience. Its yours to build.
EY Shape the future with confidence
EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.
Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
EY proporciona servicios de Consultoría, Auditoría y finanzas, Impuestos y Estrategia y transacciones que ayudan a resolver los retos más difíciles de nuestros clientes y a construir un mejor mundo de negocios para todos.
