Trainer II
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Job Location:
Newark, DE - USA
Hourly Salary:
$ 18 - 24
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Trainer II
Fully Onsite in Newark NJ
Hourly rate $18.13- $24.95/hour which may be below your states minimum take this into consideration when applying
What you get:
- Full Time Employment
- Hourly rate of$18.13- $24.95/hour based on experience
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: Monday-Friday 8:30am-5:30pm EST
Requirements:
- Have an associates degree or work experience in training and/or customer service.
- Possess prior experience presenting to a group.
- Have experience mentoring or coaching in a training environment.
- Capable of expressing ideas effectively in both written and spoken forms.
- Able to train and work with various levels of employees.
- Able to implement and develop strategies build action plans and set goals.
- Maintain a high level of organization and ensure that training is delivered punctually.
- Able to travel overnight as needed.
- Be proficient in MS Office with strong PowerPoint and Excel skills.
Summary:
Trainer II is responsible for developing the knowledge and skills of employees. The trainer updates and delivers current training courses and new course modules as required for the Customer Service Centers. The trainer will ensure that all training participants be fully trained in the required aspects of the Programs Policies and Procedures and/or other topics as required by the Conduent Management team.
What you will be doing:
- Training on all aspects of the program which includes new hire training refresher training product and service training systems training and customer service training.
- Identifying and working closely with subject matter experts (SMEs) to design develop and refine engaging programs in various formats (documentation live and virtual facilitation online video and others).
- Coordinating refresher-training schedule with different departments.
- Ordering and preparing materials that are required to perform an effective training class.
- Reviewing updating and maintaining training materials news flashes and/or any communication necessary.
- Reviewing and proofreading training materials for accuracy and thoroughness.
- Working in conjunction with the quality assurance department to ensure consistency and training needs.
- Providing one-on-one coaching in training to ensure exceptional customer service.
- Contributing to the development of different curriculums including soft skills and customer service training.
- Preparing periodic standardized reports and analyses of development and training needs.
- Assisting all areas of the business as needed to ensure skills are refreshed.
- Conducting coaching sessions and address skills or knowledge gaps that have been identified through calls correspondence invoices and image reviews quality assurance reviews.
- Reviewing training surveys after each training class and discuss with training manager how to implement necessary recommendations.
- Participating in train-the-trainer sessions to prepare to deliver content.
- Hosting train-the-trainer sessions for internal subject matter experts.
- Managing and maintaining in-house training facilities and equipment.
- Researching and recommending new training methods.
- Performing other duties as assigned.
Preferred
- Have learning and development experience.
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with ease
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for frustrated customers
- Can work in a structured environment for the duration of your allotted full-time schedule taking high-volume calls from customers
- Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $18.13- $24.95 per hour.
Required Experience:
IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
