Senior Manager, Client Partnerships
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Our clients success is our success. And you make it happen
Ever tapped your phone to buy a morning coffee or made a purchase from your favourite online store Chances are weve made it happen.
At Cuscal weve been at the forefront of payments innovation for almost 60 years enabling seamless secure solutions that millions of Australians rely on every day. From launching Australias first ATM to being the first certified Australian fast payments Payer and Initiator in 2022 weve always pushed boundaries and were not stopping now.
We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients our B2B model focuses on enabling other banks fintechs and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.
We are looking for a Senior Manager Client Partnerships to lead our Client Partnership Management team focusing on our ADI clients.
The Senior Manager Client Partnerships is a senior leadership role within Cuscals Client Partnerships team responsible for managing a portfolio of clients across Cuscals core product domains - including Payments Card Issuing Data and Financial Crime. With a focus on our ADI clients the role will drive exceptional client experiences be the voice of the Client in Cuscal and enable Cuscals and clients growth.
This is a highly visible role across Cuscal with responsibilities sitting across four key areas:
1) Client Relationship Management
Own and manage direct relationships with ADI clients including day-to-day engagement governance and Client Business Reviews.
Drive growth through cross-selling increased product usage proactive client need anticipation and contract renewals.
Act as the voice for the ADI client segment driving strategic improvements in client servicing and operational efficiency.
Act as the senior contact point for clients and handle escalations for client-related issues.
Provide strategic direction and support for contract negotiations including competitive pricing agreements.
2) Team Leadership & Development
Lead and support a team of Client Partnership Managers including performance management coaching and role clarity.
Foster a workplace culture aligned with Cuscals mission vision and values.
Empower employees through accountability and regular feedback.
Champion initiatives that enhance service delivery and create process efficiencies.
3) Strategic Account Planning
Guide the team in developing and executing account plans client presentations and renewal strategies.
Employ strategic approaches to improve client advocacy and revenue growth.
Partner with internal teams (Client Success Servicing Risk Compliance ETS Product Domains Marketing) to meet client expectations and contractual obligations.
Collaborate with Product Domains and Business Development to identify and execute cross-selling opportunities.
4) Financial Management
Support business planning and forecasting processes.
Manage within approved financial plans and budgets.
Analyse and optimise client portfolio for mutually beneficial outcomes.
About You:
Youre a seasoned client partnership leader skilled at building high performing teams managing complex portfolios negotiating client agreements and engaging senior executives with clear influential communication. You will have the below experience and skills:
10 years experience in Client Partnership Client Relationship or Account Management roles with complex client portfolios
Thorough understanding of both banking and electronic payments
Stakeholder management skills: an emotionally intelligent and driven leader with highly effective communication and influencing skills
Proven experience in negotiating commercial relationships at the business-to-business level
Demonstrated ability to engage and influence senior executive levels within client organisations and third parties
Why Cuscal
We are in the rapidly evolving world of payments and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational financial lifestyle health & wellbeing benefits.
Next Step
If youre excited to join a company thats shaping the future of how Australia moves money wed love to hear from you. Apply now and lets explore who you are what drives you and how you can contribute to our vision for the future.
Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.
Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Empower Australia’s Payments Future with Cuscal At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the ... View more
