Manager Rider Experience & Engagement
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
The Rider Experience & Engagement Manager owns the end-to-end rider journey with a clear objective: reduce churn improve retention and strengthen long-term rider loyalty.
This role is responsible for building and executing a comprehensive Rider Value Proposition through structured retention strategy loyalty frameworks engagement programs in-app communications and strategic partnerships that drive measurable KPI improvement.
Whats On Your Plate
1. Retention Rider Value Proposition & Loyalty
- Own rider churn reduction strategy with strong focus on early-life retention.
- Define and continuously enhance the overall Rider Value Proposition.
- Design and manage a structured rider loyalty framework.
- Analyze retention data to identify high-risk segments and structural gaps.
- Track key KPIs (Churn % Retention Rate Tenure trends RSAT).
- Develop and execute action plans to improve retention and loyalty outcomes.
2. Rider Engagement
- Develop and execute a comprehensive annual engagement roadmap aligned with business priorities.
- Lead structured recognition and motivation programs.
- Ensure engagement initiatives are measurable and linked to retention KPIs.
- Drive initiatives that strengthen rider attachment and sense of belonging.
3. Rider Communications & Feedback
- Own in-app rider communication strategy and governance.
- Ensure clear consistent and aligned messaging.
- Establish structured rider feedback mechanisms (surveys focus groups).
- Translate insights into concrete improvement initiatives and corrective action plans.
4. Partnerships & Benefits
- Develop and manage third-party benefit partnerships.
- Launch value-added programs that enhance the Rider Value Proposition.
- Monitor adoption and measurable impact on retention metrics.
Remote Work :
No
Employment Type :
Contract
Key Skills
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
