Assistant Reservation Manager Sofitel Cairo Downtown Nile
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Assist the Reservations Manager in overseeing daily reservation operations
- Manage and respond to customer inquiries relating to bookings
- Maintaining accurate records of all reservations and assisting with inquiries and bookings.
- Ensure accuracy and efficiency in booking processes
- Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure
- Maintain up-to-date knowledge of reservation policies and systems
- Address and resolve reservation-related issues and complaints
- Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.
- Ensuring compliance with hotel policies pricing strategies and brand standards.
- Daily pick-up analysis strategy adjustments and reporting
- Working closely with the Front Office and Sales teams to ensure seamless guest experiences.
- Analyze reservation trends and provide reports to management
- Train and mentor reservation staff as needed
Qualifications :
- Bachelors degree in Hospitality Management or related field
- 2 years of experience in a reservations senior role
- Strong communication and customer service skills
- Proven ability to manage multiple tasks efficiently
- High level of attention to detail
- Proficiency in reservation software
- Ability to work under pressure and in a fast-paced environment
- Strong problem-solving skills
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- E Learning
- Air Pressure Handling
- Client Services
- Jboss
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
