Expert Customer Insights (mfd)
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Insight Expert is responsible for measuring designing implementing and optimizing customer-centric strategies to enhance the overall customer journey and satisfaction. This role focuses on measuring understanding the end-to-end customer experience and identifying opportunities to create meaningful interactions that drive engagement loyalty and business growth.
- Design and manage the Voice of the Customer program ensuring accurate NPS/CSAT measurement analysis and actionable insights using Qualtrics and integrated systems.
- Collaborate across platforms departments and country teams to align customer experience initiatives with business objectives and deliver a unified customer journey.
- Support regional and country teams with expertise training and guidance to implement and adapt customer satisfaction programs to local market needs.
- Develop dashboards and reports to track customer experience KPIs analyze trends and recommend corrective actions for continuous improvement.
- Promote customer-centric practices through workshops communication and embedding feedback-driven improvements into organizational processes.
Qualifications :
- Proven experience managing and optimizing NPS and CSAT programs.
- Demonstrated experience mapping customer journeys and implementing improvements.
- Strong background in analyzing customer data and translating insights into actionable strategies.
- Experience leading cross-functional projects aimed at enhancing customer satisfaction and loyalty.
- Experience engaging with stakeholders at various levels to align on customer experience goals and initiatives.
- Experience supporting country or regional teams with customer experience strategies tailored to local markets.
- Involvement in continuous improvement projects that enhanced customer experience.
- Experience facilitating change within an organization to embed customer-centric practices.
Additional Information :
Benefits and Agreements of the entity of the contract apply.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hr Executive Recruitment
- Internship
- AIX
- Fleet
- Information Technology Sales
About Company
METRO is a leading international wholesale company with food and non-food assortments that specialises in serving the needs of hotels, restaurants and caterers (HoReCa) as well as independent traders. Around the world, METRO has 15 million customers who can choose whether to shop in o ... View more
