BioPharma Program Support Analyst

Cary, MS - USA

Monthly Salary: $ 53500 - 89100

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Our Mission

At Biologics by McKesson we simplify access to critical medications and deliver personalized care that helps patients achieve the best possible outcomes one patient one partner one therapy at a time.

About the Role

The Sr. Associate Client Management plays a key role within our Strategic Account Management (Client Relationship) team supporting large complex pharmaceutical programs across multiple Biologics business units.

In this role you will contribute to client relationship management lead essential project activities and ensure smooth operational execution of programs sourced to Biologics by McKesson. Youll work crossfunctionally to support clients strengthen partnerships and provide proactive solutions that meet program needs.

This position is ideal for someone who is highly organized analytical and passionate about creating a positive customer experience.

What Youll Do

Financial Management

Ensure 100% accuracy of all client invoices prior to release.
Review invoices line items and supporting documentation; escalate discrepancies as needed.
Partner with Finance to ensure timely delivery and verification of billing.

Client Relationship Management

Serve as a point of contact for client communications project updates and daytoday inquiries.
Support client expectations regarding service delivery and program performance.
Provide proactive consultation on operational improvements cost savings and efficiency opportunities.
Draft and deliver clear written and verbal communications (non-sales non-IT).
Contribute to client Quarterly Business Reviews (QBRs) by sharing performance updates and opportunities for enhancement.

Project Management

Collaborate with Sales and clients to define project scope for new initiatives.
Support or lead sub-projects for new product launches service implementations client-driven initiatives and change requests.
Manage project timelines cross-functional communications and tracking logs.
Lead the internal change request process and communicate priorities across teams.

Account Management

Review program documentation (BRDs SOPs WIs system requirements training materials) prior to production release.
Maintain client-approved documentation in secure systems per company standards.
Monitor performance against service level agreements (SLAs) and support corrective action plans when needed.
Serve as first point of contact for operational issues escalating as appropriate.
Ensure timely and accurate delivery of program reports; verify data quality before client distribution.
Interpret data and summarize insights for clients.
Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns.

What You Bring

Minimum Requirements

Degree or equivalent and typically requires 2 years of relevant experience.

Education

Bachelors degree in a related field or equivalent experience

Skills/Experience Required

2 years of project management experience
2 years of experience in Healthcare Pharmaceuticals Client/Account Management Finance or Distribution

Additional Skills & Competencies

Strong customer focus with the ability to create visible value
Proven ability to manage multiple projects timelines and priorities
Advanced organizational and project management skills
Experience with process documentation and continuous improvement
Strong analytical abilities able to spot trends and propose solutions
Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project
Excellent written and verbal communication skills
Ability to build effective team relationships and collaborate across functions

Other Requirements

Professional office environment
Up to 25% travel required

Why Join Biologics by McKesson

You will contribute to meaningful work that impacts patient lives while supporting some of the most innovative therapies in the industry. Youll gain exposure to cross-functional teams high-visibility projects and opportunities for professional growth within an industry-leading organization.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$53500 - $89100

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .

Join us at McKesson!

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